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Family Services Coordinator
3 weeks ago
**Family Services Coordinator** **Part Time** - Approximately 24 Hours Per Week** Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care. We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door. We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion this year. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in it’s entirety is 5-7 years. **Why Choose RMHC Alberta?** Our team is very passionate about the work they do. In our 2024 employee engagement survey the top responses to what employees like best about working at RMHC Alberta were our mission and the people, including employees, volunteers, and the families we serve. Here is what some of our employees say about working at RMHC Alberta. - "_“_It’s_ an old classic quote ‘Find a job that you love, and you will never work another day in your life again’ and this is truly how I feel. I get to get up every morning and do something I love & I am passionate _about_ and I have a whole team behind me, cheering me on and supporting my efforts.” ~ Megan, RMHC Alberta employee since 2014_ **Your Role** The Family Services Coordinator will be responsible for working with all RMHC Alberta families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the of the House. This is a part time position based out of the Red Deer Ronald McDonald House. Hours of work will primarily be Tuesday to Friday 3:00-9:00pm, with the potential for additional shifts based on operational needs. **Your Key Responsibilities** Family Support - Take room bookings, perform family check-in and check-out, and process room payments - Respond to family queries and concerns - Identify, respond to, report and record emergency and risk situations in the manner communicated in training and in the emergency procedures manual - Ensure adherence to House policies by registered guests and/or their approved visitors - Accept and receive monetary and gift-in-kind donations - Greet all visitors that arrive at the House - To remain on their shift until replacement staff have arrived Program Support - Liaise with Home for Dinner and Helping Hands groups and support - Meet and greet volunteer groups, provide group orientation, collect paperwork and provide tours - Ensure all equipment is properly cleaned and all areas of the facility used by groups have been tidied - Support other House Programs such as Pet Therapy, Shuttle, and Rejuvenation Volunteer Support - Assign tasks to volunteers as necessary - Update volunteers on new procedures and programs/services - Ensure volunteer time is utilized in an efficient and effective manner - Value, respect and recognize the contributions of volunteers - Train and orientate new volunteers **Required Qualifications** - High school diploma - Strong interpersonal skills; capable of working with a variety of people. - Strong computer skills with experience working with a database - Comfortable working in a fast-paced environment - Ability to flexibly complete tasks based on priority - Ability to problem solve and use critical thinking skills - Must provide a clear criminal record check **Nice to Haves** - Minimum 6 months administrative experience is preferred **What we Offer** - Competitive wage - Employee Assistance Program - Social events - Flexibility - Opportunity to participate in various committees - A culture built on our values **Our Vision** A world where every family has what they need to ensure the best health outcomes for their children. **Our Mission** We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. **Our Values** - We lead with compassion - We are deeply respectful - We act with integrity - We are firmly committed Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our prog
