Family Services Coordinator

Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family.  Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.

RMHC Alberta is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHC Alberta operates four Houses offering private family suites, and Comfort Carts that deliver bedside services in hospital. 

We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion this year. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in it’s entirety is 5-7 years.

**Your Role**

The Family Services Coordinator will be responsible for working with all RMHC Alberta families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the of the House.

This is a casual part time position based out of the Red Deer Ronald McDonald House and will mainly include weekday, weekend, evening, and holiday shifts.

**Your Key Responsibilities**

**Family Support**
- Take room bookings, perform family check-in and check-out, and process room payments
- Respond to family queries and concerns
- Identify, respond to, report and record emergency and risk situations in the manner communicated in training and in the emergency procedures manual
- Ensure adherence to House policies by registered guests and/or their approved visitors
- Accept and receive monetary and gift-in-kind donations
- Greet all visitors that arrive at the House
- To remain on their shift until replacement staff have arrived

**Program Support**
- Liaise with Home for Dinner and Helping Hands groups and support
- Meet and greet volunteer groups, provide group orientation, collect paperwork and provide tours
- Ensure all equipment is properly cleaned and all areas of the facility used by groups have been tidied
- Support other House Programs such as Pet Therapy, Shuttle, and Rejuvenation

**Volunteer Support**
- Assign tasks to volunteers as necessary
- Update volunteers on new procedures and programs/services
- Ensure volunteer time is utilized in an efficient and effective manner
- Value, respect and recognize the contributions of volunteers
- Train and orientate new volunteers

**Required Qualifications**
- High school diploma
- Strong interpersonal skills; capable of working with a variety of people.
- Strong computer skills with experience working with a database
- Comfortable working in a fast-paced environment
- Ability to flexibly complete tasks based on priority
- Ability to problem solve and use critical thinking skills
- Must provide a clear criminal record check

**Nice to Haves**
- Minimum 6 months administrative experience is preferred

**What we Offer**
- Competitive wage
- Employee Assistance Program
- Social events
- Flexibility
- Opportunity to participate in various committees
- A culture built on our values

**Our Vision**

A world where every family has what they need to ensure the best health outcomes for their children.

**Our Mission**

We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

**Our Values**
- We lead with compassion
- We are deeply respectful
- We act with integrity
- We are firmly committed

Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

**Job Type**: Casual

**Benefits**:

- Company events
- On-site parking

Schedule:

- Holidays
- Weekends as needed

Application question(s):

- Are you available to work over during daytime hours?

Work Location: In person