Quality Assurance Lead

**Quality Assurance Lead**

Lux Windows and Glass Ltd. was founded in 1969 with just five employees in a small shop in Calgary. Now, with a 105,000 sq. ft., state-of-the-art manufacturing facility, our experienced team of more than 250 engineers, installers, craftsmen, carpenters and sales professionals who are committed to ensuring our customers are always completely satisfied. This commitment to care and attention is, and always has been, the hallmark of our family business.

The **Quality Assurance Lead** ensures Lux Windows and Doors delivers top-tier products with mínimal defects, driving continuous improvement and upholding our reputation as a best-in-class manufacturer. By managing the Quality Management System (QMS), conducting audits, and integrating customer feedback, this role plays a key part in optimizing costs, reducing waste, and exceeding industry standards.

We support work-life balance and offer competitive wages, RRSP and Health and Dental Benefits. We promote a positive work environment and room for advancement within the company.

**Responsibilities and Duties**:

- Develop and maintain the Corporate Quality Management System (QMS) and its supporting documents, procedures, processes, and metrics.
- Collaborate with stakeholders to continually improve the QMS and Lux’s quality processes.
- Conduct quality audits on Lux products, including field, incoming, in-process, and outgoing inspections.
- Perform quality testing and maintain accurate Quality records to meet internal and external expectations.
- Coordinate with Supply Chain, Manufacturing, and Service & Warranty teams to train personnel on quality inspections and data collection.
- Document nonconforming material clearly and accurately.
- Support the Supply Chain Management team in reviewing and auditing new supplier quality standards and processes.
- Establish and maintain quality standards with current suppliers to ensure mínimal defects in raw materials.
- Work with Sales and Service & Warranty teams to collect and utilize customer feedback for product quality improvement.
- Support the continual improvement of Engineering Drawings and Bill of Materials data.
- Assist with engineering initiatives and activities as needed.
- Manage and support the growth of the Quality Department.

**Qualifications and Skills**:

- Technical Diploma or bachelor’s degree in engineering
- Minimum 10 years of previous experience in quality management and assurance roles in a manufacturing environment.
- Fenestration industry knowledge is a definite plus.
- Knowledge of quality control techniques and tools for physical examination and measurement.
- Familiarity with ISO standards.
- Knowledge of Quality Management Systems:

- Strong understanding of quality management principles and methodologies.
- Experience in enhancing and maintaining a Quality Management System (QMS).
- Knowledge of quality control processes and procedures, including conducting quality audits.
- Ability to be hands-on and actively engage in quality assurance activities.
- Willingness to work directly with production personnel, both indoors and outdoors, to ensure quality standards are met.
- Ability to communicate effectively with production personnel to understand their challenges and incorporate their input into quality initiatives.
- Aptitude for practical problem-solving and troubleshooting on the shop floor.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- quality management in manufacturing: 10 years (required)
- managing a Quality Management System: 5 years (required)
- conducting quality audits: 5 years (required)
- collaborating with cross-functional teams: 5 years (required)

Work Location: In person