Warehouse Assistant
4 days ago
ASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of information technology, including PC components and peripherals, desktops, notebooks, tablets, servers, and smartphones.
ASUS innovation continues to be recognized by prestigious international media organizations, and our products are consistently acknowledged with CES Innovation, iF Design, Good Design, and Red Dot awards. Inspired by the In Search of Incredible brand spirit, ASUS is world-renowned for continuously reimagining today’s technologies for tomorrow, garners more than 11 awards every day for quality, innovation and design, and is ranked among Fortune’s World’s Most Admired Companies.
**Description**:
The Warehouse Assistant oversees managing the return and credit process for ASUS products. This position requires exceptional attention to detail, organizational skills, and communication with internal teams and customers. Responsibilities include overseeing RMA processing, ensuring timely returns, managing credits, assisting with warehouse operations, coordinating logistics, and maintaining accurate inventory records.
**Responsibilities**:
- Manage the credit return merchandise, which involves verifying product eligibility for returns, issuing RMAs, arranging return shipments, conducting inspections, sorting, receiving, handling claims, following up with customers, and managing returned inventory.
- Process ASUS product returns accurately and efficiently through the Internal RMA system and Salesforce.
- Communicate with customers to facilitate the return process and ensure a positive experience.
- Interface with internal departments to gather information on customers, products, allowable discounts, and credits.
- Collaborate with the ASUS support team to address customer inquiries and concerns.
- Initiate credit transactions for approved returns, monitor the credit process to completion, and reconcile with inventory adjustments.
- Oversee and manage inventory related to returns, maintaining accurate records and ensuring timely updates.
- Develop and maintain detailed records of return transactions in Excel, inventory levels, and reconcile discrepancies.
- Collaborate with cross-functional teams to enhance RMA, credit, and inventory management processes.
- Operate warehouse equipment safely and efficiently.
- Lift and move heavy objects, following proper lifting techniques and safety guidelines.
- Perform other duties and tasks assigned by management.
**Qualifications**:
- High school diploma or equivalent (additional education or relevant certifications are a plus).
- Previous experience in RMA processing, warehouse and inventory management, or a related field is preferred.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Excel, including data entry, formula creation, and report generation.
- Excellent communication and interpersonal skills.
- Understanding of time sensitivity.
- Familiarity with ASUS products and technology is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- Capable of lifting and/or moving items weighing up to 40 pounds when necessary.
- Flexibility to adapt to changing priorities and work schedules.
**Application**:
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