Product Coordinator

We are currently seeking a Product Coordinator to join our team.

Reporting into the Product & Pricing group, this position supports product management functions for First West Credit Union. This includes product operations, product compliance, team administration and coordination. This role is also supporting the Product & Pricing team as it relates to planning and executing promotional activities.

**Here’s what would be included as a part of your typical day**

**Accountabilities**
- Product Operations & Administration:
- Member facing team support - assist with Product Team inbox inquiries - inquiries on product features or campaign details; Assist with Yammer page questions and content
- Rate changes - validate regional website rate pages and mobile apps and marketing intake forms as required (including rate change/disclosure statement updates/ historical rate returns)
- Notify Central1 rate changes as applicable
- Savings Maximizer Account
- Monthly Competitive Market scan
- portfolio balance reporting
- Rate changes - product brochure updates and distribution
- winwin® term deposit
- rate change support including changes to underlying basket of securities
- Hub updates: new series updates and series/maturities announcements
- Reporting - secondary research report administration (Central1/CCUA/research/broker reports)
- Product Compliance & risk management- FCAC portal updates retail rate changes (demand accounts, overdraft protection)
- Document maintenance: agreements, forms and adherence to applicable regulations
- Product and Pricing Subcommittee recording secretary
- Review of marketing materials when requested by the Marketing Team (trademarks/disclosure statements)
- Ongoing Service Fee Review as needed (i.e., due to changes by Third Parties)
- Support 3rd Party product complaints and escalations (Collabria, Fiserv, ADP, CUMIS, ClickSWITCH)
- Team administration/coordination- Organizes and manages team meetings/events
- Supports with expense reporting and other administration

**Required Skills, Experience & Qualifications**
- Certificate (1 year or less) required
- College, Trade or Tech School Diploma (2 years) preferred
- 2-3 years experience in administrative support role experience required
- Experience in the financial services industry experience preferred
- Demonstrated strong communications skills with the ability to communicate verbally and in writing with a wide variety of people
- Prove ability to organize and manage workload effectively
- Sound judgement and decision-making skills
- Proven understanding of technical and business vocabulary
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

**Why work for us?**

We offer a total rewards package that recognizes the meaningful work you do to support our members and our communities, which includes:

- A competitive base salary plus performance-based incentive compensation
- Annual merit pay increases
- Flexible benefits as well as support for retirement benefits
- Vacation time, a flexible “Day4U” and the option to purchase up to five additional vacation days
- Other financial perks such as our Employee Banking Advantages which includes waived or reduced financial service fees, reduced rates on personal loans, mortgages and no-interest loans on lifestyle-related items that promote health, wellness, learning and business aptitude

In addition, you can enjoy socially conscious perks, like three paid days off every year, to volunteer for causes you care about.

**Diversity & Inclusion**: