Industrial Network Services Delivery Technician

2 weeks ago

Mississauga, Canada Westburne Full time

Westburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availability for a wealth of products. At Westburne, we are relentless in our drive to be the best at enhancing the success of our customers by delivering products, services and responsiveness second to none.

Our employees enjoy a stable and safe work environment, receive competitive compensation, benefits and pension packages, have access to on-going training and development as well as opportunities for continued growth within the organization.

We are currently recruiting for an **Industrial Network Services Delivery Technician**.

Reporting to the **National Services Delivery Lead**, the **Industrial** **Network Services Delivery Technician**is responsible for scoping & delivering on-site services that support customer operations in process and discrete manufacturing. This role is crucial to support our commitment to delivering high-quality products and services.

The **Network Services Delivery Technician** is a dynamic technical role with project delivery and customer service responsibilities, including, but not limited to:
**Technical Responsibilities**
- Act as a pre-sales technical consultant to provide technical services & solutions to customers
- Develop scope of work and customer facing proposals
- Execute documented service procedures and on-site data collection at customer facilities including: 1)Network Assessments 2)Cybersecurity Assessments and consulting 3)Collaborate with engineering and IT teams to design and implement network solutions that meet operational requirements.
- Document work activities in a clear and professional report format.
- Develop & present report findings to technical and non-technical audiences.
- Assist in the development of remediation plans and technical roadmaps
- Promote best practice industrial network design
- Demonstrate core competency around Industrial Controls & Automation products and associated manufacturing technology.
- Provide post-sale technical & implementation support to build competency and confidence of customers
- Conduct technical presentations and product updates

**Education and Qualifications**
- Relevant Network and Server certifications (e.g., Cisco CCNA, CompTIA Network+, etc.)
- Electrical/Electronic/Automation Technology diploma or degree from a recognized institution.
- Project Management
- _**willing to travel for service and training throughout and outside of Ontario**_

**How to Apply**

If this is the position for you, click apply.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

**Experience**:

- pre-sales technical consultant: 2 years (preferred)
- post-sale technical & implementation support: 2 years (preferred)
- an Industrial Electrician: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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