IT Service Desk Agent

1 week ago


Toronto, Canada Riu Toronto Full time

Buscamos un Agente de IT Service Desk dinámico y proactivo para asegurar una experiência tecnológica impecable para nuestros huéspedes y personal. Si te apasiona resolver problemas, tienes excelentes habilidades de comunicación y te desenvuelves con soltura en entornos tecnológicos, esta es tu oportunidad de brillar en la industria hotelera

Idealmente con conocimiento en:

- Sistemas operativos cliente Windows
- Sistemas operativos servidores Windows
- Conocimientos de hardware (PC y periféricos)
- Experiência en manejo de cableado estructurado (revisión de cables, instalación y revisión de conectores RJ45 y RJ11, manejo de equipos de medida/certificación)
- Redes LAN, WAN y GPON (deseable configuración básica de switches y APs / ONT´s)
- Pruebas de líneas de Internet y routers de las mismas
- Manejo de aplicaciones ofimáticas
- Monitoreo o conocimiento básico en CCTV
- Soporte técnico en móviles / teléfonos celulares nível básico
- Monitoreo o conocimiento básico en UPS´s
- Conocimiento básico en sistemas de llaves electrónicas de hotel (preferible)

Se requiere:

- Buena predisposición y excelente trato para interactuar con usuarios
- Disponibilidad para viajar muy ocasionalmente. Se valorará disponer de pasaporte y visa Americana
- Experiência con cualquier herramienta de gestión de tickets como: Easyvista, Service Now, Remedy, Altiris, Track-It, Jira, etc... (no es indispensable pero es un bonus)

Tipo de puesto: Tiempo completo

Sueldo: $50.000,00 al año

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 15/07/2025



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