Training Specialist Iii

Position Description:
The Training & Development Specialist designs and facilitates training programs, including classroom, in-vehicle, online, self-study and on-the-job, as well as Leadership Development, Train the Trainer, New Employee Orientation, Core-Competency, computer learning and other job-specific training. They will ensure the strategic direction of the organization is met as it relates to providing opportunities for a well-trained workforce that can deliver essential services to the organization.

Qualifications:
**KEY RESPONSIBILITIES**:

- Design, develop and present robust learning programs, instructional material, facilitator and participant guides, presentations, handouts, class exercises, assessment tools and training programs to employees.
- Develop assessments and gap analysis to determine training needs and measure progress and evaluate effectiveness of training.
- Serve as Subject Matter Expert (SME) and/or work with teams to ensure course content is relevant and functional, while updating and revising course content and teaching methodology.
- Measure and ensure effectiveness of training programs by conducting on-going needs assessments to identify performance and organizational learning needs to meet changing requirements.
- Research, recommend and implement appropriate learning platforms, methodologies and innovative learning tools that support the learning needs of a diverse workforce.
- Use e-learning and Internet based training and other technology to fullest extent.
- Stay abreast of industry and technical developments by attending educational workshops, cultivating personal networks and reading professional publications.
- Understand and stay current with company processes and department operations.
- Develop and maintain strong relationships with managers and employees.
- Maintain accurate records, including corporate training calendar, class schedules, notes and archived files.
- Facilitate and assist with department / organization conferences as well as corporate programs related to on-boarding and employee orientation.
- Complete skill assessment, criminal background check and other on-boarding requirements.
- Set up and take down training equipment and prepare classroom physical setup.
- Perform department administrative duties, order and organize training supplies.
- Conduct training and participate in events at facilities across the province—involves regular travel, including overnight and extensive travel to outlying locations
- Perform other duties as assigned that would lead to successful operation of department, team and/or organization’s mission or other tasks as assigned by management, including but not limited to, special projects
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Promote a safe, healthy and sustainable working environment at a DriveTest Centre including off-site training locations.
- Comply with Serco Canada Inc. policies and procedures.
- Flexible with schedules and able to travel long distances with overnight stays

**JOB REQUIREMENTS**:
**EDUCATION /CERTIFICATIONS**:

- GED or high school diploma as a minimum.
- College or University diploma/degree in communications/adult education an asset.
- Recognized certification in Adult Education principles or the ability to obtain certification.
- Must hold a valid Ontario Class G driver’s licence with an excellent driving record - ABMZ licence an asset
- IDEC certification as Driver Examiner an asset
- Ability to conduct G1, G2, M1, M2, and Commercial Class with/without Air Brake testing an asset

**KNOWLEDGE and EXPERENCE**
- Knowledge of training methodology (ie. e-learning, web-based self-paced, classroom, in-vehicle and on-the-job training) typically acquired through a minimum of 3 years’ experience in a position of similar responsibility.
- Experience as In-Vehicle Trainer an Asset (preferred to also have experience with Commercial Vehicles).
- Customer Service Agent experience and training an asset.
- Proficient with all Microsoft products and ability to understand and interpret complex policies.
- Knowledge of Learning Management Systems (LMS) an asset.
- Knowledge of Competency Assessments.

**SKILLS/COMPETENCIES**

**(Interpersonal Communication, Financial, Managerial, Problem solving)**:

- Advanced computer skills (Word, PowerPoint, Excel) and modern office procedures, methods, computer and audio-visual equipment.
- Proficient in English, spelling, grammar and punctuation; basic math.
- Effective report preparation.
- Interact effectively with people from varied backgrounds, cultures and abilities; excellent interpersonal, written and oral communication skills.
- Work independently and with a team.
- Highly skilled at coaching, facilitating, presenting and leading training / learning committees or project teams.
- Manage time effectively: plan, organize, and coordinate