Member & Unit Support Coordinator

2 weeks ago

Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of _A better world, by girls._

Girl Guides of Canada is seeking a **Member & Unit Support Coordinator.**:

- *Remote/hybrid work arrangement_

**About this opportunity**

Reporting to the Team Lead, Member & Unit Support, you will lead the implementation of unit support procedures and provide regular member support utilizing evolving best practices. This role supports member service delivery and works in collaboration with staff and volunteers to create a seamless membership experience.

**Roles and Responsibilities**:

- Lead the implementation of unit support procedures, including setting up and closing units, securing unit space, ensuring unit readiness, and establishing and monitoring unit capacity, following established best practices.
- In coordination with the Specialist, Member Services Projects, support the Unit Guider Renewal process, liaising with senior volunteers where required, and completing data entry.
- In coordination with the Membership Screening Team and volunteers, support the efficient placement of new adult members (Unit Guiders) in units.
- Respond to inquiries and provide solutions that support efficient organizational operations and ensure a positive customer service experience.
- Provide ongoing unit support, including record keeping, form management, database maintenance, quality assurance and unit rosters.
- Provide support to units in researching and contacting meeting space venues, as required.
- Support membership procedures, being the point-person for nationally developed and locally executed processes.
- Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.

**Qualifications**:

- Comfort with ambiguity and working in a fluid, fast-paced environment.
- The ability to work independently, and with a team across the country.
- Experience in building strong relationships with volunteers.
- Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking and attention to detail.
- Experience working with a membership database (iMIS an asset).
- Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

**Assets**:

- Knowledge of/experience with Guiding.
- Experience working with a diverse population of volunteers within the non-profit sector.
- French language skills/fluency (and any other language spoken in Canada).

**Starting salary**: $44, 060

*Salary based on location, Greater Toronto Area

**This position will remain open until filled. Interviews will be conducted on a rolling basis.**

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: From $44,060.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON

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