Program Officer

**Through its core values of**_Courage, Respect and Excellence_**, CAMH is implementing its Strategic Plan**:_Connected CAMH,_** to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health**_is_** Health.**

To view our Land Acknowledgment, please click **here**.**

In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to bring this high quality, evidence-based, equitable suicide prevention service to Canada.

The Program Officer will report to the Program Manager, 9-8-8 Service & Operations. They will play a key role in supporting the planning, coordination, and delivery of a variety of small projects within 9-8-8: Suicide Crisis Helpline. This position supports both day-to-day operations and long-term strategic goals of the Service, working closely with internal and external stakeholders.

Tasks for this role include, but are not limited to:

- Developing, refining, and maintaining administrative and operational processes that support effective service delivery
- Supporting budgeting processes and performing administrative tasks
- Developing and maintaining tracking tools
- Scheduling and facilitating regular meetings and communications with interest holders including setting agendas and recording meeting minutes
- Coordinating meeting agendas and facilitation plans for engagement activities in collaboration with internal teams
- Managing and responding to incoming correspondence from partners and external stakeholders
- Providing project management support for various initiatives including assisting with the planning, execution, and evaluation of small projects
- Maintaining comprehensive project documentation and records
- Supporting quality assurance and continuous improvement activities across the 9-8-8 network
- Researching and summarizing key issues and trends in the crisis and distress line sector
- Compiling and analyzing data to support report writing and PowerPoint presentations

**Job Requirements**
- Experience in suicide prevention and crisis lines sector is required
- Able to learn/work independently and require mínimal supervision.
- Detail-oriented, particularly while working under high-pressure situations, and dealing with conflicting priorities.
- Ability to multi-task and produce high-quality, accurate work while meeting deadlines and requirements.
- Training in project management and related business administration practices is an asset.
- Strong interpersonal, communication (oral/written) and organizational skills are required.
- Ability to work effectively with a diverse population and within a dynamic inter-professional team environment is required.
- A can-do approach and ability to take initiative to support the work of the project
- Ability to adapt to changing project priorities and think critically about balancing tasks.
- Experience engaging diverse stakeholders is required.
- Familiarity with 9-8-8 Suicide Crisis Helpline and the implementation history of the initiative is an asset.
- Bilingualism (French/English) or proficiency in a second language is an asset.