Customer Experience Supervisor

7 days ago

Surrey, Canada Velocity Truck Centres Full time

**Position**:
Customer Experience Supervisor

**Position Type**:
Fulltime, Permanent

**Location**:
**Compensation**:
Surrey, British Columbia

$80,000 / Year (D.O.E.)

**Work Schedule**:
Monday to Friday (8:00am to 4:30pm)

**Rev up your career with us-join our team as a Customer Experience Supervisor**

**Who We Are**:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to **Speed, Value, and Trust** for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

**Compensation Plan**
- **Attractive Compensation**: Competitive base salary $80,000 / year.
- ** Work-Life Balance**: Generous accrued vacation time.
- ** Financial Security**: Plan for the future with employer RRSP matching.
- ** Comprehensive Benefits**:Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs
- ** Investment in Growth**:Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.

**Primary Job Functions**
- Ensure department GP meets or exceeds expectations to deliver successful outcomes.
- Promote world class customer experience and consistency from the eyes of a customer.
- Coach service staff to become customer advocates with compassion to customers at a fair value.
- Foster continuous improvement projects to encourage innovation.
- Administrative tasks such as managing time off requests and scheduling.
- Participate in selection of team members.
- Set team expectations and manage team interpersonal concerns.
- Coach, conduct performance appraisals, and discipline team members, as necessary.
- Set team performance goals and track progress towards goals and expectations.
- Monitor daily team tasks and ensure tasks are proceeding on schedule.
- Communicate with customers, other departments, and managers to ensure that repair orders are handled effectively.
- Follow up on Qualitrics surveys.
- Provide administrative support to foreman.

**Required Qualifications**
- Minimum 3 years' experience in similar role.
- Two (2) years' experience working in a truck dealership or automotive dealership required.
- Strong verbal & written communication skills.
- Strong customer service skills.
- Self-motivated with strong time management skills.
- Ability to problem solve and make operational decisions without oversight.
- Excellent supervisory & leadership skills.
- Previous Procede software experience an asset.

We believe in TRAINING our employees and PROMOTING from within the organization, creating a culture that believes in fostering a better tomorrow. The **Customer Experience Supervisor**will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.

We are an equal opportunity employer.

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