Resident Care Supervisor

**Overview of Role**

This role is essential to ensure that every day the Hospice provides best practice care, supports families and other care partners, and offers an excellent place to work. This position supports a shared leadership culture that enables relationship-centred care approaches to decision making, communications, care planning, best practice care and team development.

As an experienced RN, leader, coach and educator, this position contributes to _creating a community where the best possible end-of-life care and grief support are available_.

**DUTIES AND RESPONSIBILITIES**:
**Transition to Hospice**
- Works closely with the Hospice Navigator to provide a coordinated intake process, using Infoanywhere, as people transition from home or hospital to Hospice which includes flow, bed management and discharge.
- Creates a welcoming, physically and emotionally safe, relationship-centred environment for residents and their families/care partners in collaboration with the Medical Director and Care Team members.

**End-of-Life Care/Clinical Residential Care**
- Provides clinical expertise to the care team and guidance for complex cases including the use of supportive care services.
- Over sees quality palliative care to residents in accordance with HPCO, CHPCA and CNO standards and in accordance with the OPCN Care Competency Framework.
- Ensures best practice clinical care is given, and all legislated requirements, professional practice standards, and Hospice Palliative Care policies and procedures are followed.
- Ensures resident care plans are completed in a timely manner, are based on individual resident goals, best practice guidelines, and the fundamental principles of hospice palliative care established by the Canadian Hospice Palliative Care Association; and are followed.
- Regular charts Audits and leads meetings with the care team to communicate findings:

- The condition of residents is monitored.
- New orders have been appropriately transcribed.
- Medications are properly administered either by the resident and their family or by the appropriate resident care staff.
- Care plans
- Ensure communication tool is utilize with physicians and other regulated professionals within the circle of care (i.e. SBAR)
- Patient and Family resource and daily rounding with resident/families
- Participates in clinical rounds and daily huddles

**Team Leadership**
- Supervises members of the care team and provides on-going coaching and mentorship.
- Contributes to the hiring of new staff by reviewing role descriptions and job postings, and participating in interviews and the decision-making process
- Coordinates a comprehensive onboarding/orientation process and provides regular coaching to new team members
- Collaborates with the Coordinator of Volunteer Services to ensure volunteers have the training they need, on-going support and prompt responses to questions
- Coordinates volunteers for residential services and provides support
- Supports MRP in individual care needs for residents
- Collaborates with the Medical Director for medical staff service provision, on-call coverage, training opportunities and medically related issues
- Conducts performance reviews
- Develops learning plans for team roles (including mandatory training, clinical skills, team capacity building) and tracks progress
- Participates in clinical rounds and daily huddles
- Identifies learning needs for clinical and teamwork excellence, and collaborates with Medical Director and Manager of Clinical Operations to provide learning opportunities
- Helps staff identify their learning needs to support their on-going professional development
- Plans, prepares and facilitates clinical learning opportunities (e.g. in-person, small group coaching, micro-learning, job aids) using adult education best practices
- Identifies process improvement opportunities and collaborates with Manager of Clinical Operations, Hospice Navigator, other managers and team members to make changes and evaluate progress.

**Operational Support**
- Manages scheduling of the care team and collaborates with the Coordinator of Volunteer Services
- Completes daily work/staffing assignments, and discusses concerns (e.g., absenteeism, lack of coverage, illness at work) with Manager of Clinical Operations
- Collaborates with Human Resources and Manager of Clinical Operations to coordinate modified return to work plans
- Coordinates day-to-day operations including, but not limited to, medication destruction, pharmacy communication, monitoring resident usage sheets, inventory management and ordering, and non-formulary supply orders.
- Collaborates with Manager of Clinical Operations to regularly update policies and procedures to meet HPCO and CHPCA standards, adhere to legislative requirements and align with the Hospice’s strategic plan; and ensures staff follow these policies and procedures
- Investigates incident reports, and routinely performs safety, infection control and char