Resident Manager

2 days ago

Winnipeg, Canada McCOR Management Full time

**Job Summary**
The Residence Manager plays a pivotal role in overseeing the daily operations of residential properties, ensuring a high standard of living for residents while maintaining effective property management practices. This position requires a blend of administrative skills, customer service expertise, and sales acumen to foster positive relationships with residents and manage property-related tasks efficiently.

**Duties**
- Resident Manager/Concierge
- Serve as the first point of contact for tenants.
- Manage day-to-day operations of the site
- Enter all tenant info into Yardi & maintain accurate rent, storage & parking charges
- Collect monthly rent payments and be on top of arrears. - Organize and submit office and site paperwork.
- Delivery of Notices, Renewals, Rent Reminders, etc.
- Organizing and Preforming Move-ins and Move-outs at the property.
- Schedule and oversee routine warranty and maintenance items of the property in collaboration with head office, contractors and service providers.
- Conduct regular inspections to ensure the property is in good condition.
- Track and ensure prompt resolution of maintenance requests.
- Answer after hour emergencies (no heat in the winter, a fire, an uncontained water leak, etc.) - Providing a high level of customer service.
- Coordinate dry cleaning services, car detailing, dog walkers, cleaning services etc. - Organize workout classes - Arrange transportation
- Organize tenant events
- Check units/water plants while tenants are away
- Manage deliveries
- Monitor who is coming into the building - Provide information and recommendations for restaurants, activities and attractions.

**Qualifications**
- Proven experience in property management or a related field is preferred.
- Strong sales skills with the ability to negotiate effectively.
- Excellent customer service skills with a focus on building positive relationships.
- Proficient in administrative tasks, including data entry and record keeping.
- Familiarity with CMMS software is a plus.
- Strong phone etiquette and communication skills are essential.
- Ability to work independently as well as part of a team, demonstrating leadership qualities when necessary.
- A proactive approach to problem-solving and decision-making.

This position offers an opportunity for growth within the organization while making a significant impact on the quality of life for residents. If you are passionate about property management and dedicated to providing exceptional service, we encourage you to apply.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 3 years (required)
- Residential Manager: 1 year (required)

Work Location: In person

Application deadline: 2025-07-24
Expected start date: 2025-07-28

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