Parks Ambassador

Conservation Halton was created to protect, restore and manage the natural resources in our watershed but we have grown to become so much more. Today, we protect our communities and conserve our natural environment through planning, education and recreation and to support our partners in the creation of sustainable communities within our watershed.

We are looking to build our team with the kind of inspired, ambitious, and strategic people that are not satisfied with the status quo, are excited by the opportunity in every challenge and are driven by meaningful, measurable results. If you are looking to join an environmentally focused and socially conscious community organization, then we are looking for you

Conservation Halton is proud to be recognized as one of Hamilton-Niagara’s Top Employers.

**Department**:Programs & Services

**Type of Contract**:Contract, Seasonal

**Work Location**:Milton, ON, L9E 0C6

**CH Site**: All CH parks, Primarily Glen Eden

**Posting Start Date**: November 4, 2024

**Posting End Date**: December 11, 2024

**Your Opportunity**:
The primary responsibilities of this position include:

- Serve as point of contact for guests, providing professional, friendly, and knowledgeable interactions
- Parks Ambassadors help to maximize the guest experience by being informed of park events, policies, and procedures, and are actively engaged with all supporting departments at the parks.
- Support all departments by assisting guests with information, questions, and concerns.
- Working cross departmentally, the Parks Ambassadors support all departments by helping to expedite lineups, clear bottlenecks, respond to guest questions and concerns, or assist in resolving unique or complex challenges in efficient ways.
- Support Lifts & Visitor Service teams with the guest experience relating to resolving lift pass issues relating to fraud and other issues
- Contribute to a positive guest experience through active problem-solving. Park Ambassadors look for creative solutions to address guest challenges, recognizing opportunities to improve a guests visit through cross selling of services or providing alternative solutions when current offerings or capacity cannot meet initial requests.
- Problem solving and managing challenges in a fast paced and busy environment will be a consistent responsibility in this role. Ambassadors must be solutions focused with an eye for creativity and quality of the guest experience.
- Work in accordance with the Conservation Halton’s Safety Policies & Procedures and the Occupational Health and Safety Act and Regulations and all other related manuals.
- Other duties as assigned.

**Your Qualifications**:

- Solutions focused with a customer service mindset. You are observant and proactive, with an eye for creative problem solving in managing guest interactions and internal/external stakeholders
- Must have strong decision-making skills, able to make informed decisions quickly and feel empowered to serve the customer better, escalating appropriately when required.
- A quick learner who can adapt to changing situations.
- Strong communication and interpersonal skills. Ability to collaborate across multiple departments.
- Ability to handle difficult situations while remaining calm under pressure
- Ability to manage multiple priorities in an outdoor, busy, and fast paced environment.
- Ambassadors will be required to work during peak operational times including weekends, holidays, and some evenings. Ability to work flexible shifts with varying hours, depending on visitation levels.
- Able to lift up to 40 pounds, stand, and walk for long periods of time.
- A valid Ontario Drivers Licence, minimum Class “G”, with a satisfactory Driver’s Abstract is required. _*Abstract completed by Conservation Halton_.
- Standard First Aid & CPR certification is an asset

**Your Reward**:

- Starting at $17.51 per hour
- Part time shifts available, hours may vary depending on availability.- The position’s expected start date is
- You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles
- You will work with a creative, talented and solutions-focused team
- You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees
- Free access to Conservation Halton and Conservation Ontario parks
- Season passes for Glen Eden
- Discounts on Conservation Halton/Glen Eden services, food and merchandise

**Our Core Values**:
**Diversity and Inclusion** - We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

**Learning and Innovation** - We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

**Person-Centered Service** - We make people a priority through customer-centred engagement, predictive problem-solving and high-qu