Service Advisor

2 weeks ago

Fort Erie, Canada Northern Roads Auto Group Full time

**_Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours._**

**Location: Bill's Toyota**

**Availability**:Open - Monday to Saturday**

**Compensation:$75,000-$90,000 (base + bonuses)**

**When you join Northern Roads, you’ll enjoy**:

- _Trusted relationships _- We’re a work family and you’ll become a part of the team.
- _Many employee engagement activities_ - We want you to want to come into work every day.
- _Employee Health and Wellness Initiatives -_ We truly care about your well-being.
- _Career path planning and training_ - We want you to succeed and grow alongside us.
- There are plenty of other perks and incentives, you’ll have to join us to find out more

**You’ll love your position as an Service Advisor**:

- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labour and calculating customer's payments.
- Prepare repair orders by describing symptoms, and causes discovered, as well as services required.
- Obtain approval signatures and enter RO's into service database system.
- Maintain customer rapport by explaining estimates, expected return of vehicle and obtain customer's approval of estimates.
- Obtain and provide contact telephone numbers, answer questions and concerns and arranging towing and temporary transportation.
- Maintain accurate records by recording problems and corrective actions planned.
- Stay up to date on industry trends, manufacturers information, etc.
- Other duties as assigned.

**We’d love to hear from you, if**:

- Excellent customer service skills and the ability to up-sell
- A growth mindset and a hunger to excel.
- Minimum 1 - 2 years in a customer service role.
- Previous Service Advisor experience is an asset.
- Strong communication, organization and attention to detail.
- Technically savvy and previous DMS experience is a plus.
- Valid G Drivers License and a clean driver's abstract.

At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers in Canada, a multi-Kia President’s Award-winning store, adding our second Kia franchise Lindsay Kia in October 2023, Belleville Chrysler Dodge Jeep Ram in April 2024 and most recently, Bill's Toyota as of September 2025.

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