Account Manager, Institutional Trust

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working Model: Hybrid

Job Title: Account Manager, Institutional Trust

Description:
Responsible for coordinating the account administration for institutional trust and custody clients. Maintains the account including record keeping, responds to client inquiries, produces reports and oversees transaction processing. Assists relationship managers in developing additional business, making client presentations, and coordinating servicing team.

Key Responsibilities:
1. Coordinates the account administration for institutional trust and custody clients.

2. Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.

3. Oversees development of appropriate action plans for client activities and ensures execution and follow-up.

4. Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.

5. Ensures accurate set up and review of fees.

6. Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

7. Develops clear understanding of clients'' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.

8. Assists relationship managers in developing additional business, making client presentations, and coordinating servicing team.

9. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.

10. Monitors trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.

11. Communicates with clients regularly to inform them of account set-up or status, document requests, or other information.

12. Researches client records, contracts, agreements, etc. to respond to inquiries. Informs client of steps taken to resolve problems.

Qualifications:

- 2-4 years experience in financial servicing/accounting fields, with client servicing background.
- Knowledge of trust operations and accounting systems usually acquired through related experience is needed to administer master trust and custody accounts.
- General business knowledge, including knowledge of accounting usually acquired through coursework, is required to oversee client transactions.
- Analytical, problem solving, and organizational skills required to identify and resolve account issues.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation


We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.