Service Writer

Do you have Customer Service experience in the Automotive, Powersports, Marine or Motorcycle equipment sector?

Are you passionate about working with and discussing the latest and greatest Motorcycles, ATV, Ski-doos, Sea-doos, and Side by Side equipment?

MOTOR SPORTS WORLD is looking for a technical minded and customer-oriented Service Writer to join their team in Ottawa The Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs.

The main responsibilities and tasks of this role include:

- Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer.
- Write descriptions of the problems or services needed to determine the type of service or repairs required.
- Understanding customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers, advising customers on the importance of maintaining their machines.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers, parts and technicians and manages the status of work orders.
- Submission of warranty claims for manufacturer warranties.
- Track repair orders, parts requests, unsold repairs.
- Schedules service and repair appointments.
- Perform walk around on customer's vehicle with customer present.
- Operates computerized work order systems.

MOTOR SPORTS WORLD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.