Customer Service Analyst

2 weeks ago

Paris, Canada Ford Motor Company Full time

Posting Title: Customer Service Representative (Bilingual)
Salaried Bargaining Unit, Local 1324
Class 10

Minimum Requirements:

- Education: Undergraduate degree is preferred, college diploma or equivalent is required
- Experience:

- Must be fully fluent (read, write and speak) in French and English
- Must possess strong interpersonal and customer service acumen
- Able to work in a team-based environment
- Strong organizational and administrative skills
- Able to multi-task

Preferred Requirements:

- Education: Undergraduate degree is preferred, college diploma or equivalent is required
- Experience:

- Microsoft Office knowledge (Word/Excel/Outlook)

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

The general duties of this position include: responding to and resolving parts and service field inquiries from dealership and Company representatives; responding to unit down website requests and issues; providing modifications and/or substitutions of parts in order to expedite vehicle repairs and service; assist in ordering parts commodities directly from manufacturers or assembly plants. Other specific duties include:

- Refer orders, provide promise dates, process back orders including the manual entry of orders into U.S. and Canadian ordering systems as required.
- Facilitate and assist in the redirection of parts including referral and emergency orders.

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