Data & Analytics Content Writer

20 hours ago

Remote, Canada IT Chapter Full time

Over the last years, to enable the Digital transformation and data analytics strategy, has invested in developing a consolidated Enterprise Data Platform (EDP) on Azure cloud, enabled by data and analytics tools and best practice operational and governance processes.

A change management methodology is in place and when enacted it provides, among others, a Change Scope Assessment, a Change Canvas and a Change Plan. The Enterprise Data Operations & Technology (EDOT) team is seeking an experienced communications content developer / writer services with experience in Data and Analytics (D&A) domain to support the implementation of the change plans and create the content.

**Responsibilities**
- Collaborate with the PO's and Data Engineering Chapter members to Create and Update
- Data engineering development and support Process Maps/workflows.
- Standard Operating Procedures for Data Platform Support including the Runbook, Backup and Recovery Procedures, Disaster Recovery.
- Process/technical documentation like wiki pages, knowledge articles and self-service guides for the Data Engineering practice.
- Facilitate, Present and Review
- Process workflow modeling in order to make process improvements, automation opportunities, accountability changes in the organization.
- Monitor, support and report on progress of change plan activities
- As part of the change plan execution activities, work with EDOT stakeholders at all levels to create communications content and participate in reviews of the content.

**Requirements**:

- Excellent written and verbal communications skills, Presentation and facilitation experience with diverse group of technical Engineers.
- Experience with developing Process flows/ Support Documentation in Software/Data engineering domain
- Expertise in using Azure Wiki pages, Tools like Visio to document Process Diagrams.
- Strong interpersonal skills
- Strong working knowledge of MS suite of products, including creating and organizing MS Teams Channels
- Bilingualism (English/French, spoken and written) is a strong asset.
- Technical Writing certification/diploma and/or university degree in a related field, such as Journalism, Communications or English
- Minimum 5 years' experience writing communications content in a data & analytics or IT environment
- Experience in Process redesign in a technical development/support team.
- Experience in implementing available change management plans, tactics supporting delivery teams in their daily comms requirements to stakeholders.

**Job Type**: Fixed term contract
Contract length: 6 months

Schedule:

- Monday to Friday

Application question(s):

- Do you have a valid reliability security clearance?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Content creation: 5 years (preferred)
- Visio: 3 years (preferred)
- Data analytics: 3 years (preferred)

**Language**:

- French (preferred)

Work Location: Remote

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