Program Implementation Lead

**Implementation Manager - Job Description**

**RCGT Consulting, Who Are We?**

We are a growing vibrant Ottawa company in the heart of the city just steps away from Parliament. RCGT Consulting has an instinct for growth - from Status Quo to Status GO Our mission is to run and administer programs on behalf of the federal government through our unique and complete service offering. We believe we can show the industry a new way to do things, starting with the latest tools.

Our modern new office is designed for your convenience with an open concept design with various seating options and cozy lounge areas, is designed to promote collaboration and creativity. We love to have fun with companywide lunches, quarterly outings, and amusing town halls, in addition to our free breakfast bar. Come join one of the industry leaders.

**Who Are We Looking For?**

We are looking for an organized, detail-oriented individual to join our team as an implementation manager who will report to the Director of Operations. The implementation manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This includes overseeing and managing the end-to-end implementation of new programs to be operated by our dedicated teams, developing processes and tools to deliver proper results, providing project updates to clients and executive team, and ensuring the solutions put in place are meeting all operational requirements. This includes submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.

To be successful as an implementation manager, you should have a good working knowledge of project management techniques, strong operational background, and the ability to motivate team members to deliver complete and sustainable program solutions. We need someone who has demonstrated experience in managing programs and projects, in client-facing discussions, as well as vendor management.

**We’re Looking For You To Have**:

- Proven experience in project management in an operational environment
- Proven experience in managing clients and suppliers
- A bachelor's degree in a related field
- Good leadership with decision-making, multi-tasking, and organization skills
- Result driven with strong attention to details
- Strong oral and written communication skills and client-focused mindset
- Bilingual in French and English
- Excellent teamwork and team building skills
- Be able to obtain or possess a valid Enhanced Reliability security clearance

**Your Responsibilities Will Be**:

- Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
- Plan, lead, organize and control multiple project initiatives in accordance with approved scope, schedule, and budget.
- Design and implement process maps, procedures, working tools that allow operating team to reach program objectives.
- Coordinate with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, budgets, and schedules.
- Ensure all initiatives comply with ISO guidelines, internal policies, and operational requirements.
- Prepare regular status reports, participate in, and supervise each stage of the projects to ensure each project stays on schedule and adheres to the deadlines.
- Tracking milestones, deliverables, and change requests.
- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information to external partners.
- Coordinating the development of training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
- Obtaining customer acceptance of project deliverables.
- Lead project management for new program launches as well as continuous improvement and program improvement initiatives while ensuring smooth transitions to program owners.