Customer Service Representative

1 week ago

Surrey, Canada Highland Foundry Ltd. Full time

**Customer Service Representative**

Highland Foundry Ltd. - Surrey, BC V4N 3N6

**Department Sales & Marketing**
**Job Title: Customer Service Representative**
**Reports to GM and in dotted line to Sales & Customer Service Manager**

Highland Foundry Ltd. (HFL) is a world-class manufacturer of steel and stainless-steel castings for heavy industrial use. As a globally recognized leader in the foundry industry, HFL serves a diverse market including the ever-developing Energy Sector, ranging from Oil & Gas to Nuclear

**Type: Full time**

**Status: Full-time (40 hours/week)**

**Work Location: 9670 - 187th Street, Surrey B.C.**

**Job Summary: We are looking for a Customer Service Representative. You will be responsible**
for processing quotes and PO’s for Highland Foundry and for building and maintaining a strong relationship with our long term partners.

**Responsibilities**:

- Build and maintain sustainable customer relationships and trust through open and interactive communication.
- Regularly contact customers who are behind average order entry.
- Ensure customer satisfaction and provide professional customer support.
- Listen to customers’ concerns, issues and questions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits with a positive, empathetic, and professional attitude toward customers at all times. Follow up to ensure resolution.
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Sharing internally customer feedback.
- Communicating and coordinating with colleagues as necessary.

**Education and Skill Requirement**
- Minimum 5 years of experience in Customer Service.
- Ideally experience in the Metal Casting Industry and basic knowledge of metal casting principles.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to learn fast with a strong professional drive.
- Excellent verbal & written communication skills.
- Ability to work in groups and independently.
- Strong interpersonal skills.
- Effective phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively while paying strict attention to detail.
- Minimum High school diploma.
- Excellent organizational, analytical, rigorous and problem-solving skills
- Ability to work under pressure.
- Familiarity with ERP systems is an asset.

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V4N 3N6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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