National Director Tenant Facility Management Office

Who We Are

SUMMARY

**National Director Tenant Facility Management Office**leads the effective business and delivery management for all services within the TFMS portfolio. Their role is focused on process controls, quality management, business management and strategic enablement for the continued growth of the service line. The National Director TFMO works closely the General Managers and Program Directors within TFMS to proactively drive effective service delivery, controls, administration, quality management and delivery support.

KEY DUTIES & RESPONSIBILITIES

**People Leadership**

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Technical Training and Development.
- Objectively recommends compensation adjustments.Manages all aspects of performance.

**National TFMO management**
- Manages the planning and delivery of administration and support services including resource planning, process, tools, quality and continuous improvement across all regions and contracts within RP1
- Manages a team responsible for delivering administration and support services and ensures that delivery is undertaken optimally and within BGIS/ Client procedural boundaries: provides direct support to the team with respect to delivery and administrative issues and challenges.
- Drives efficiency in administrative support services to align with client expectations and manage growth effectively.
- Provides expertise in the development of business processes and methodologies, leveraging leadership and field-level support through change management and training.
- Improves and reduces administrative and support process timelines and processes and improve quality.
- Provides input on service line delivery to drive innovative approaches and continuous improvement.

**Strategic Initiatives**
- Works with the AVP and GM’s to develop new strategies to drive operational excellence and strategic business growth.
- Supports the development and management of strategic action plans and provides reporting on progress.

**Quality Management**
- Develops and implements programs and audit processes to ensure service delivery is done in accordance with all documented processes, work instructions and policies to ensure consistency, repeatability and alignment with BGIS / Client needs.
- Identifies opportunities for continuous improvement and manages changes required to continuously meet client objectives and program evolution.

**Relationship Management**
- Consults with and maintains ongoing relationship with National TFMS joint Working group.
- Manages all escalations in partnership with general managers and program directors.
- Maintains positive relations and expansion of business relations to meet client objectives.
- Effectively and pro-actively communicates with stakeholders, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction and BGIS’s success.
- Develops strong internal relationships with other line of business leads in order to ensure alignment and promote and support integrated delivery of services - One BGIS.

**Reporting & Communication**
- Participates in monthly PSPC / BGIS -TFMS working group meetings.
- Oversees regional reporting and drives continuous improvement on reporting formats and information integrity.
- Oversees financial reporting process on a monthly basis.

**Financial Management**
- Responsible for ensuring adherence with all financial and procurement policies and procedures.
- Reviews all monthly reporting and supports quarterly forecast activities with GMs and AVP.

**Resource Planning and Management**
- Manages the team that supports resource planning and scheduling and oversees effectiveness on a National level to ensure effective use of resources in collaboration with Program Directors and GMs.
- Works with Program directors and GMs to support resource forecasting in correlation with business pipeline of work.
- Identifies risks to AVP and GMs related to resource utilization.

**People Management**
- Strives for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision of tools and support including mentoring and team member development activities.
- Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes, tools and other materials.

KNOWLEDGE & SKILLS
- University or College Degree. (Bachelors level or greater)
- College diploma or equivalent training associated with process development, process management, innovation and quality management. (10 + years experience in the area of business process man