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Membership Experience Manager

2 weeks ago

Edmonton, Canada Chiropractic Association of Alberta Full time

**Background**

The Chiropractic Association of Alberta was launched on December 1, 2021, as part of Bill 46 with the separation from the Chiropractic College of Alberta. Our purpose is to elevate chiropractic care, and we need a dynamic, energetic and enthusiastic problem-solver to help us make the practice lives of our members easy

The Association provides leadership on chiropractic care.
- We provide members with business resources, clinic resources, insurance support and more
- We advocate with the provincial government on matters that advance and sustain the profession
- We collaborate with other health profession organizations in the advancement of patient care
- We represent the profession in key discussions with insurance providers and the WCB
- We promote the awareness of and benefit of chiropractic treatments
- We educate the public on chiropractic care and good health

A key area of focus for the Association is the creation and sharing of tools and resources for members and organizations that will advance chiropractic care in Alberta and the expansion of chiropractic knowledge into the integrated healthcare setting.

**The Position**

**Location: Edmonton Office (three days in office and two days remote)**

Reporting to the CEO, this position supports our members’ experience with registrations, renewals and membership requests. You will oversee the experience members have in interacting with the Association. It is a combination of great technical skills, a customer service attitude, a strong desire to learn and great communication. You will work closely with the CEO to execute all activities of the Chiropractic Association of Alberta.

You will also play a crucial role in understanding and staying ahead of industry regulations, particularly in areas such as automobile insurance reform, WCB policies, and chiropractic regulations. Your ability to adapt, refine processes, and proactively provide the right information at the right time will be essential to success.

This is a dynamic position where things are not set in stone — if you can find ways to improve processes and eliminate inefficiencies, you’re a great fit We’re looking for a forward-thinking team player who thrives in a collaborative, small-team environment and is willing to roll up their sleeves to get things done.

The ability to occasionally travel within Alberta, and potentially nationally, is required.

**Education and Experience**

This role requires a **related degree in business administration or marketing from a recognized institution and a minimum of three to five years of experience working in membership, insurance or association management.** Required competencies include being well-versed in all areas of online platforms, digital marketing and communications, including CRM and payment systems; excellent verbal and written communication, including report writing; interpersonal, analytical, problem-solving, negotiation and public relations skills.

**Responsibilities and Activities**
- With and through the CEO, communicate and market customized chiropractic care information and programs for members
- Ensure members have exceptional access to web, social and membership processes
- Maintain consistent membership databases across multiple platforms
- Serve as the contact person between members and the Association
- Seek to fully understand member priorities and communicate effectively with internal/external customers and stakeholders
- Gain a thorough understanding of member benefits and ensure their effective implementation and evaluation
- Ensure member success by providing the right information at the right time
- All phases of project management (including the development and administration of the membership registration process, website resources and posting requirements and implementing and evaluating social media)
- Organize member events like member forums and conferences to foster member collaboration and networking
- Maintain awareness of relevant insurance issues and environmental scanning - scan and review literature, websites and news related to chiropractic care
- Contribute to the execution of the Association's strategic plan and ensure the integrity of the Chiropractic Association of Alberta’s image is maintained
- Lead membership registration, renewals and database management to ensure seamless tracking of member journeys
- Stay ahead of industry developments, including automobile insurance reform and WCB regulations, to proactively support our members
- Develop and execute strategies to enhance the overall member experience
- Ensure optimal functionality and user experience across the website, social media and digital membership platforms
- Organize member events, forums, and conferences to foster collaboration and networking
- Track industry trends, insurance updates and regulatory changes, providing insights to members

**Additional Skills & Attributes**
- Excellent organizational and time management skills