Customer Experience Manager

6 days ago

Kingston, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
WHAT YOU’LL DO
- Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
- Ensure the store is well-run, well-merchandised and well-staffed
- Attract, hire, retain and develop talented and passionate Customer Experience Representatives
- Maintain performance management records
- Execute the store’s annual business plan as delivered by the General Manager
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Add joy to our customers’ lives
- Curate specific product collections for each customer you meet
- Leave a lasting impression

**Qualifications**:
WHO YOU ARE
- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
- Experience in retail or the services sector
- Proven track record of achieving sales and performance targets
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

**WELCOME HOME

  • Dir, Customer Experience

    19 hours ago

    Kingston, Canada Assurant Full time

    **Job Title** Director, Customer Experience **Job Summary** The Director of Customer Experience is responsible for developing customer - and client-centric strategies and driving tactics to deliver the strategy. This role will be instrumental in helping define and build a world-class customer and client experience center of excellence. The role will drive...

  • Customer Experience Leader

    1 week ago

    Kingston, Canada Improbable Escapes Full time

    Job: Customer Experience Lead Status: Part Time, Full Time, and Seasonal roles available Hourly wage: $15.50-$16.75 + gratuities Improbable Escapes is searching for Customer Experience Leads to enhance escape rooms, immersive theater, and team building activities for in-real-life and online bookings. Customer Experience Leads report directly to a...

  • Customer Experience Associate

    8 hours ago

    Kingston, Ontario, Canada TD Securities Full time

    Work Location:Kingston, Ontario, Canada*Hours:*15*Line Of Business:*Personal & Commercial Banking*Pay Details:*$ $27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...

  • Customer Experience Associate

    2 weeks ago

    Kingston, Canada Scotiabank Full time

    **Requisition ID**: 152886 **Cost Centre**: 660 GARDINERS ROAD, KINGSTON, ONTARIO **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches....

  • Customer Experience

    1 week ago

    Kingston, ON KM X, Canada BGC South Vancouver Island Full time

    BGC South East is currently seeking the following position:Customer Experience & Events AssociateLocationsWest End Campus (West End Facility & The Bunker) — 1300 Bath Road, Kingston, ONEast End — 695 Innovation Drive, Kingston, ONHoursWeekends: Availability required on Saturdays and SundaysWeekdays: Scheduled based on availabilityRate:...

  • Customer Service Manager

    2 weeks ago

    Kingston, Canada Michaels of Canada, ULC. Full time

    Store - KINGSTON, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Customer Experience Agent, Regular Part-Time

    4 days ago

    Kingston, Ontario, Canada City of Kingston Full time

    Job TitleCustomer Experience Agent, Regular Part-TimeJob NumberJ Job Code09B285Job CategoryCustomer ServiceLocation:Onsite - Various LocationsBargaining UnitCUPEJob TypePart TimeEmployment TypeReplacementNumber Of Positions1Hours Of Work0 to 24 hrs/wkSalary$ $33.66/HourDate PostedNovember 24, 2025Closing DateDecember 8, 2025Opening StatementThe City of...

  • Customer Business Manager

    4 days ago

    Kingston, Canada Unilever Full time

    JOB TITLE Customer Business Manager - Homecare LOCATION Kingston JOB PURPOSE The Customer Business Manager (CBM) is an externally focused role, leading Unilever business with a Key Customer. The CBM is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers (CAMs) to develop and...

  • Banking Customer Experience Specialist — Flexible Schedule

    2 weeks ago

    Kingston, Canada Scotiabank Full time

    A leading financial institution in Kingston is seeking a Customer Experience Associate to provide exceptional service and build strong relationships with customers. This role involves understanding customer needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills and be comfortable in...

  • Banking Customer Experience Specialist — Flexible Schedule

    2 weeks ago

    Kingston, Canada Scotiabank Full time

    A leading financial institution in Kingston is seeking a Customer Experience Associate to provide exceptional service and build strong relationships with customers. This role involves understanding customer needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills and be comfortable in...