Front Desk Coordinator

**Front Desk Coordinator - Creating Exceptional Patient Experiences**

Are you people oriented and someone who thrives in a welcoming and organized environment where your enthusiasm, attention to detail and professionalism can shine? Join our team as a Front Desk Coordinator and play a key role in shaping a positive, seamless experience for our patients from the moment they walk through the door.

**What You'll Do**

**Patient Interaction**
- Warm Welcomes_: Greet patients with a friendly smile, offer beverages, hang coats, and engage in meaningful conversation to make their visit memorable.
- Check-In/Check-Out_: Assist patients with check-in, update personal and insurance information, and ensure a smooth check-out process.
- Scheduling_: Manage appointments with precision using Curve management software, including rescheduling, cancellations, and adding detailed notes for clarity.

**Administrative Excellence**
- Insurance Management_: Verify coverage, process claims, and educate patients about their benefits and billing.
- Detailed Record-Keeping_: Maintain accurate patient files and ensure appointment notes are comprehensive for continuity of care.
- Billing_: Process payments and manage inquiries with care and attention to detail.

**Office Coordination**
- Organized Environment_: Keep the reception area pristine, fully stocked, and welcoming.
- Supply Management_: Monitor office supplies and prepare goodie bags for hygienists.
- Team Collaboration_: Support the dental team with paperwork, mailing, and seamless coordination.

**Patient Assistance**
- Education_: Guide patients through forms, explain procedures, and ensure they feel informed and at ease.
- Emergency Support_: Assist with patient emergencies, coordinating care efficiently when needed.

**Customer Service Excellence**
- Empathy First:_ Resolve patient concerns with care and understanding, ensuring every experience is positive.
- Customer Satisfaction_: Maintain high standards of service to foster trust and loyalty.

**Miscellaneous Duties**
- Attention to Detail_: From tidying the waiting room to organizing desk drawers, ensure every aspect of the office reflects professionalism and care.
- Safety Standards_: Uphold strict confidentiality and confirm patient information for accuracy and security.

**What Makes You a Great Fit**

A positive attitude and a commitment to providing exceptional patient experiences.

Strong organizational skills and attention to detail.

People oriented.

Ability to multitask in a dynamic environment while maintaining professionalism.

Experience in a dental or medical office is an asset but not required—we'll provide the tools to help you succeed

**Why Join Us?**
- Culture of Care:_ Be part of a team that values empathy, professionalism, and patient-first service.
- Growth Opportunities_: Build your career in a supportive and dynamic environment.
- Make an Impact:_ Your role will directly contribute to patient satisfaction and office success.

A comprehensive benefits package + vacation is offered after 3 months of employment.

Pay: From $20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you able to work Saturdays?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

Application deadline: 2025-02-02
Expected start date: 2025-02-10