Rent Administrator

Victoria Park Community Homes is a private non-profit housing corporation with a dedicated team of Board volunteers and staff committed to strengthening individuals, families, neighborhoods and communities by providing stable quality affordable homes. We value a workplace environment in which employees take responsibility for their actions and performance; contribute to team efforts by offering help whenever it is needed; demonstrate integrity, respect and courtesy; and are committed to providing the highest quality of service.

**We have an opening for a full-time, permanent **Rent Administrator.**

**Position Objectives**

Undertake all administrative functions related to income calculations and rental adjustments in accordance with associated legislation and corporate procedures. Responsible for resident administration including rent determination and leases. Support tenant placement activities such as transfers, waitlists, credit checks, and tenant request letters.

**Core Competencies**

The incumbent will possess the following core competencies: Initiative; Thoroughness; Stress Management; Emotional Intelligence; Managing Time and Meeting Deadlines; and Effective Communication

**Compensation**

**Starting Salary**:$40,284 per year

**Benefits**:Group insurance plan (extended Health, Dental, Life, Long-Term Disability, Travel, Accidental Death and Dismemberment; Employee Assistance Plan);pension plan; Paid Time Off; 3 weeks’ vacation to start; professional training and development opportunities.

**Essential Duties & Responsibilities**

Rent Administration
- Maintain knowledge and awareness of the Residential Tenancies Act, Housing Services Act, 2011, and Local Regulations; specifically, in relation to rent calculation legislation and service manager directives.
- Coordinate legal notices as prescribed by the Residential Tenancies Act and the Housing Services Act, 2011 in relation to Rental changes (both subsidized and market). Follow up with tenants and Property Manager with regard to Legal notices including over housed tenants.
- Coordinate income statements with Resident Managers for Rent Geared to Income (RGI) tenants.
- Perform all rent calculations in accordance with Housing Services Act, 2011 guidelines, including mid-term and annual verification, ensuring that each is reviewed by the designated reviewer.
- Co-ordinate income changes with Finance and verify monthly rent accuracy.
- Maintain Resident database in regard to changes in rent and family composition and prepare new leases.
- Fulfill administrative procedures and documentation in regard to subsidized rent notices.
- Provide regular reports for Rental.
- Maintain Internal Transfer Wait lists in accordance with the Housing Services Act, 2011 and Company policies.
- Maintain Coordinated Access Services for Victoria Park Community Homes’ regions.
- Fulfill back-up duties for Reception for breaks and vacation, when necessary.
- Fulfill back-up duties, of Rental Coordinator during absences.
- Perform other duties, consistent with the job summary, as may be assigned from time-to-time.
- Serve as main contact with all Regions access centers about centralized waitlist; obtain names for Resident Managers off waitlists for a subsidized unit. Verify that applicant meets need of unit, i.e. approximate bedroom size, no money owing to previous landlord or utilities; special needs concerns, etc. Put on offer, advice Resident Manager about credit check; once approved, advise access to housing “housed”.
- Respond to all inquiries from Region Access Centers, including about arrears.
- Complete Landlord Reference forms from other providers or landlords and for Ontario Works.
- Fill out and verify market to RGI forms and over housed forms; keep updated records.
- Maintain over housed status; track and follow up for 1 yr. grace period; advise access centres.
- Conduct credit checks on all prospective tenants and advise Resident Managers of outcomes. Send refusal letter to applicants providing reason for refusal. Maintain credit check list and sign off credit check invoices.
- Manage full transfer process; maintain internal transfer waitlists, work with PM’s & RM’s about schedule for transferring tenants. Prepare transfer letter for tenant with required information and breakdown of money owing.
- Complete government assessment letters, ensuring information is accurate.
- Approve Addition of Household.
- Prepare tenant request letters; Ontario Works (OW) information forms; government assessment letters; reference letters; confirmation letters.
- Main contact with all Regions access centers - centralized waitlist - obtains names for Resident Managers off waitlists for a subsidized unit. Verify applicant meets need of unit i.e. approximate bedroom size, not owing money to previous landlord or utilities, special needs concerns, etc. Put on offer, advise credit check to resident manager, once approved advise access to housing “housed”

**Education