Front of House Supervisor

**Who We Are**

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and skilled individual.

**Position Overview**

We are hiring a **Full-time** **Front of House (BOH) Supervisor** to join our leadership team. The FOH Supervisor is responsible for leading all front-of-house operations during assigned shifts, ensuring team performance, customer experience, and adherence to Chick-fil-A’s hospitality and service models. This role oversees team leaders and team members, supports scheduling and compliance, and collaborates with management to drive business results.

If you are passionate about leadership, guest service, and growing within a dynamic organization, this role is for you

**What You’ll Do**
- Take full ownership and accountability for the shift and all FOH team members during the shift
- Oversee daily FOH operations, including assigning team members to stations and managing flow of service
- Ensure adherence to Chick-fil-A hospitality standards and customer service protocols
- Monitor customer feedback and satisfaction scores, addressing issues and implementing improvements as needed
- Resolve guest concerns promptly and professionally, ensuring exceptional customer experience
- Ensure accurate cash handling and security protocols are followed at all times
- Provide real-time coaching and constructive feedback to FOH Team Members and Team Leaders
- Manage day-to-day business activities, shift organization, and restaurant needs
- Train and mentor team members on guest experience, speed of service, and complaint resolution
- Execute all Chick-fil-A service models, including Winning Hearts Every Day, First & Second Mile Service, and the Recovery Model
- Ensure compliance with restaurant policies, safety standards, and operational procedures
- Partner with other leaders and the Operator to drive performance and team success

**Work Hours**
- Operating Hours: 9:30 am - 11:00 pm, Monday to Saturday
- Closed Sundays

**Why Join Chick-fil-A Heartland?**
- ** Flexible Scheduling**- We’ll do our best to accommodate personal and family commitments
- ** Closed Sundays** - Enjoy guaranteed time off every Sunday
- ** Work with the Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
- ** Competitive Pay** - With transparent performance-based raise opportunities
- ** Complimentary Meals** - Enjoy a free meal during every shift
- ** Professional Development** - Leadership training, mentorship, and career advancement opportunities

**Equal Opportunity & Accessibility**

**Chick-fil-A Heartland is an equal opportunity employer.**

**REQUIREMENTS**:

- Minimum 1+ years of leadership experience in a quick-service restaurant (mandatory)
- Minimum 1-2 years of experience in a customer-facing role, ideally in food service or hospitality
- Demonstrated ability to lead a team in a fast-paced environment
- Comfortable resolving guest concerns and supporting a welcoming environment under pressure
- Able to provide clear, respectful, and constructive instructions and feedback to team members
- Comfortable documenting team performance issues or shift notes in written form when required
- Strong interpersonal skills and a passion for building positive relationships with both guests and team members
- Analytical mindset with the ability to identify and resolve operational challenges promptly
- Availability to work flexible hours, including evenings and Saturdays

Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.