Program Manager

**Program Manager**:
At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

**Role overview**:
As a Program Manager for the Labs for Sales Program, your pivotal role is in driving the success of this innovative initiative that demonstrates the power of Google’s Qwiklabs hands-on labs to accelerate the sales cycle and enhance customer experiences. You will be responsible for supporting the Labs for Sales Program Lead in being responsible for the entire program lifecycle, from conceptualization to execution and global rollout, with a strong emphasis on customer satisfaction. Your strategic expertise, implementation prowess, and unwavering commitment to innovation will be instrumental in amplifying the impact of the Labs for Sales Program and catalyzing revenue growth for Google Cloud

**What you’ll do**:

- **Program Management**: Lead the development and execution of strategic programs that align with the overall objectives. Lead program timelines, budgets, and resources effectively to ensure timely and successful program completion.
- **Program Evangelism**:Champion the program to new and existing users, highlighting its value proposition and driving adoption across Google Cloud and its partner ecosystem. Develop and implement effective communication strategies to generate excitement and engagement around the program.
- **Cross-Organizational Partnerships**: Orchestrate and develop cross-organizational collaboration to drive program success. Establish and maintain strong relationships with internal collaborators, including product teams, sales teams, and engineering teams, as well as external partners, such as Google Partners and Qwiklabs.
- **Product/Program Management**: Be responsible for the lifecycle, from identifying and prioritizing customer needs to designing, developing, and launching new products and programs. Lead product roadmaps, prioritize features, and ensure alignment with overall business goals.
- **Customer Satisfaction**: Place customer satisfaction at the heart of all program decisions. Gather customer feedback, analyze data, and implement continuous improvement initiatives to ensure the program consistently exceeds customer expectations.
- **Innovation**: Cultivate a culture of innovation within the program. Encourage creative thinking, challenge the status quo, and explore innovative approaches to program development and execution.
- **Revenue Growth**: Chip in to the revenue growth of Google Cloud by driving the adoption of the program among customers and partners. Develop and implement strategies to expand the program's reach and impact.
- **Tier 1 and 2 Support Team Management**: Provide leadership and guidance to the tier 1 and 2 Labs for Sales support team, ensuring they are equipped to deliver exceptional customer experiences. Be responsible for the team's performance, identify areas for improvement, and implement training and development programs to enhance their skills and capabilities.

**What you bring to the role**:

- Bachelor's degree in a relevant field, such as business administration, computer science, sales, marketing or equivalent experience.
- proven experience in program management, product management, partnerships, technical sales, or a related field.
- 1+ years experience in software development and an intermediate level of understanding in respect to technology and computing.
- Strong leadership skills, ability to motivate and inspire teams, and a collaborative approach to work.
- Ability to work across both the Eastern time zone and Pacific time zone.
- Experience in selling to customers, supporting high stakes sales environments, and maintaining Executive relationships.

**What we offer**:

- **The chance to work with impact.** Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- **Ownership over your career.** Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change, or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- **The opportunity to thrive on a high caliber team with heart.** We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- **A comprehensive total rewards package, **including a competitive salary and pension plan with matching contributions.
- **Flexible health and financial benefits** **to support you and your eligible dependents**—from day one.
- **True work-life balance.** Be at your best through paid time off, flexible work arrangements, volunteering