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Outbound Team Members

3 weeks ago

Burnaby, Canada SPUD Full time

Spud is looking for a part-time Outbound Team Members to work on the night shifts, from 8:30 pm till 7:00 am on Sunday and Monday nght.

Our Outbound Team Members take pride in order fulfillment. They know that the moment that a customer receives and unpacks their SPUD fulfilled order is a special one. They want each customer experience to be personal and to reflect the care and consideration they bring to their work each day.

Outbound Team Members are responsible for picking and packing customer orders, including selecting top quality produce items and ensuring the quality and integrity of other grocery products a customer receives.

SPUD.ca is a Western Canadian online grocery delivery business comprised of a passionate team who believe that food touches every aspect of our lives, so we are advocates for sustainable farming practices, sourcing locally, treating animals humanely, and reducing food waste. As a Certified B Corporation since 2013, we are committed to socially responsible business practices.

**Responsibilities**:

- Utilizing voice-directed technology, accurately pick products for customer orders
- Follow produce quality standards to select high quality produce items for customers and to cull any sub-standard product
- Pack products for the customer, using reusable packaging materials and with great care for the product integrity
- Induct orders into the fulfillment line
- Problem-solving and chasing correct substitutes for customer orders
- Stack and check quality of orders for loading onto trucks
- Maintain tools and supplies
- Clean and organize work areas
- Additional duties as assigned
- Solid Tetris skills
- Proven ability to think creatively to complete assigned tasks
- Team-first mentality
- Demonstrated focus on customer satisfaction
- Strong verbal and written communication skills
- Attention to detail
- Desire to actively problem solve and improve processes on a daily basis

**Physical demands & working conditions**:

- Ability to continuously lift up to 50 lbs, as needed
- Ability to work on your feet all day, bending, leaning, crouching and walking
- Ability to work for extended periods of time, and entire shifts in our walk-in refrigerated coolers or freezers