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Residence Services Desk Attendant

3 weeks ago

Toronto, Canada Victoria University Full time

Job Opportunity
Residence Services - Union (USW Local 1998)
**Posting Date**: January 13, 2025
**Closing Date**: January 27, 2025
**Position Title**: Residence Services Desk Attendant
**Pay Scale Group**: USW Pay Band 4
**Department**: Residence Services
**Pay Rate**: Hourly: Probationary $24.35 - After 480 Hours $26.31 - After 2080 Hours $29.45
**Type of Appointment**: Continuing / Permanent
**Normal Work Schedule**: Monday to Friday 11:00 AM to 7:00 PM
**Position Summary**:
Under the general direction of the Residence Services Supervisor and Business Manager, Ancillary Services Operations, the Residence Services Desk Attendant supports the day-to-day operations of Residence Services, ensuring alignment with the policies, procedures, and objectives of Victoria University. Key responsibilities include: greeting students and visitors; managing and distributing keys; administering parking; delivering mail; check-in/outs; supports the training process of new hires, and serving as the general switchboard for the University.
During the summer months, the Residence Services Desk Attendant assists with the hotel and conference operations. The position involves working with a wide variety of people, particularly young adults. As a first point of contact, the incumbent must provide friendly, professional and efficient service, demonstrating tact and adaptability in a fast-paced, multicultural environment. The role requires dependability, sound judgment, and the ability to calmly address concerns and resolve issues using available resources. Building and maintaining positive relationships with students, staff, and visitors is essential to success in this position.
**Qualifications Required**:
Education
Diploma/Certificate with some courses in hospitality and accounting or equivalent combination of education and experience.
Experience
Minimum of one (1)-year of hotel operations, residence services, or customer service experience.
Other
- Excellent oral and written communication skills.
- Excellent organizational skills.
- High attention to detail and accuracy.
- Highly developed and demonstrated interpersonal skills, including professionalism, diplomacy, tact, and discretion when handling sensitive or confidential matters.
- Demonstrated exceptional customer service skills, specifically through frontline interactions with students and the public.
- Strong numerical skills for routine calculations, cash sheet preparation, deposits, and basic accounting tasks.
- Proficiency in Microsoft Office Suite (Excel and Word) with strong typing skills.
- Familiarity with StarRez Housing Software or other hotel software.
- Experience with online student identity databases, electronic key systems, and point-of-sale (POS) systems.
- Ability to deliver mail to four residences, patrol parking lots, and check residence rooms.

**To Apply**:
Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.