Residence Services Desk Attendant

2 weeks ago

Toronto, Canada Victoria University Full time

Job Opportunity
Residence Services - Union (USW Local 1998)
**Posting Date**: September 4, 2024
**Closing Date**: September 18, 2024
**Position Title**: Residence Services Desk Attendant (Weekday Evenings)
**Pay Scale Group**: USW Pay Band 4
**Department**: Residence Services
**Pay Rate**: Hourly: Probationary $23.94 - After 480 Hours $25.86 - After 2080 Hours $28.95
**Type of Appointment**: Part time - 6 Month Term Contract
**Normal Work Schedule**: Monday to Friday 7:00 PM to 11:00 PM and additional hours as needed.
**Position Summary**:
Under the general direction of the Residence Services Supervisor and Manager, and adhering to established policies and procedures to ensure the seamless functioning of the Victoria University Front Desk at Margaret Addison Hall, the Resident Services Attendant will be responsible for a diverse set of duties, including: welcoming students, community members and guests, managing key distribution, maintaining parking operations, delivering student mail, performing check-ins/outs, posting charges to the relevant StarRez accounts. Additionally, the position is responsible for directing incoming calls appropriately, responding to inquiries, and triaging emergency response calls.
During the summer months, the Residence Services Attendant would assist with the operations of the Hotel and Conference business. As this role requires interaction with a diverse group of people, particularly young adults, the individual must be able to maintain a professional demeanor and be approachable, courteous, and tactful. They should be dependable, remain composed during challenging situations while effectively operating with mínimal supervision, and promptly address any concerns or complaints raised by clients. In a fast-paced, multitasking, and multicultural environment, the individual must utilize independent judgment/decision making utilizing all available resources to solve problems proactively and establish positive relationships with students, community members, and guests while adapting to changes and evolving circumstances.
**Qualifications Required**:
Education
Community College Diploma/Certificate with some courses in hospitality and accounting or equivalent combination of education and experience.
Experience
1-year Hotel, Residence Services or Customer Service experience
Other
- Exceptional communications skills (oral and written)
- Attentive to details and accuracy
- Possess excellent organizational abilities
- Ability to handle sensitive and confidential matters with professionalism and diplomacy
- Demonstrated exceptional customer service skills and conflict resolution skills, specifically acquired through frontline interactions with students and the public
- Proficiency in accounting and bookkeeping tasks, including: cash sheet preparation and deposits
- Proficient in MS Office Programs: Microsoft Excel and Word
- Strong keyboarding ability
- Experience with an online student management database, access control software and Point of Sale machines, StarRez or a housing system

**To Apply**:
Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.

  • Concierge/ Valet Desk Agent

    1 week ago

    Toronto, Canada One King West Hotel & Residence Full time

    **POSITION: VALET DESK AGENT (Part Time POSITION)** **DEPARTMENT**:FRONT OFFICE **REPORTING TO**:Front Office Manager **SUMMARY** The Valet Desk Agent / Concierge plays a key role in delivering a welcoming, polished, and professional experience to all guests and residents of One King West Hotel & Residence. As the first point of contact in the Valet...

  • Residence Services Lead: Front Desk

    2 weeks ago

    Toronto, Canada Campus Living Centres Full time

    A popular accommodation service provider in Toronto is seeking a Residence Services Lead to supervise front desk operations and staff. The role requires strong communication skills, leadership abilities, and the capacity to manage multiple tasks efficiently. A recognized College Diploma or University Degree is necessary, along with at least one year of...

  • Residence Services Lead: Front Desk

    2 weeks ago

    Toronto, Canada Campus Living Centres Full time

    A popular accommodation service provider in Toronto is seeking a Residence Services Lead to supervise front desk operations and staff. The role requires strong communication skills, leadership abilities, and the capacity to manage multiple tasks efficiently. A recognized College Diploma or University Degree is necessary, along with at least one year of...

  • Residence Services Lead: Front Desk

    2 weeks ago

    Toronto, Canada Campus Living Centres Full time

    A popular accommodation service provider in Toronto is seeking a Residence Services Lead to supervise front desk operations and staff. The role requires strong communication skills, leadership abilities, and the capacity to manage multiple tasks efficiently. A recognized College Diploma or University Degree is necessary, along with at least one year of...

  • Residence Services Lead: Front Desk

    2 weeks ago

    Toronto, Canada Campus Living Centres Full time

    A popular accommodation service provider in Toronto is seeking a Residence Services Lead to supervise front desk operations and staff. The role requires strong communication skills, leadership abilities, and the capacity to manage multiple tasks efficiently. A recognized College Diploma or University Degree is necessary, along with at least one year of...

  • Evening Residence Counsellor

    2 weeks ago

    Toronto, Canada Canada's National Ballet School Full time

    **About Us**: At NBS, you’ll be part of a welcoming community dedicated to the arts and education. We offer a supportive work environment where new ideas are valued, and professional development is encouraged. NBS has _300+ employees_ supporting programs ranging from professional ballet training, community engagement, and ground-breaking health...

  • Guest Services Attendant

    7 days ago

    Toronto, Canada Mastercraft Starwood Full time

    **Guest Services Attendant (Valet, Bell & Door Person)** The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city. **As a Guest Services Attendant, your duties...

  • Residence Services Representative

    1 week ago

    Toronto, Canada Campus Living Centres Full time

    Position Summary and Job Magnitude The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Representative

    5 days ago

    Toronto, Canada Campus Living Centres Full time

    Position Summary and Job Magnitude The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Lead

    2 weeks ago

    Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Lead is responsible for complimenting the role of the Residence Services Supervisor and may be delegated supervisory responsibilities. The RSS will primarily work...