Customs Coordinator, Data Analyst

**About PSA BDP**:

- PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide._
- We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community._
- We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization._
- PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. _
- Position Overview_

The Customs Coordinator & Data Analyst is responsible for providing support to the customs operations team, specifically in managing the communication channel between carriers, customers, and the CHB Team. The role involves data analytics, third-party KPI management, and acting as a control tower between the CHB Team and other Depts within PSA BDP. The Customs Coordinator & Data Analyst plays an integral role in ensuring that all customs-related activities end to end are completed.
- Responsibilities:_

Compliance and Risk Management
- Ensure the accuracy of shipment data, customs entries, and duty assessments, reducing the risk of fines, delays, or disruptions.
- Track and report any discrepancies or errors in customs documentation and work to resolve them promptly.
- Ensure that all required permits, licenses, product databases and other compliance documents are in place through analytics.

Customer Service and Communication
- Serve as a point of contact for both internal and external stakeholders regarding customs statistics and billing analytics.
- Communicate effectively with all parties involved in any customs-related activities.
- Collaborate with the CHB, operations and 3rd party vendors to ensure customs-related activities end to end are completed

Data Entry and Record-Keeping
- Ensure that all customs-related data, including import/export entries, documentation, and clearance status, is entered accurately into the company’s system.
- Maintain up-to-date and organized records of all customs documentation and communication for easy retrieval and audit purposes.
- Provide regular reports on customs activities, including outstanding shipments, delayed clearances, Day 5 non-conformance or compliance issues.

Process Improvement and Efficiency
- Support the team in identifying inefficiencies within customs processes and work with leadership to implement improvements.
- Propose process optimizations that can streamline customs procedures, reduce clearance times, and minimize administrative burden.
- Ensure that all customs-related processes are well-documented, standardized, and continuously improved for greater efficiency.

Collaboration and Support
- Work closely with internal teams, including Accounting/Finance, operations, and 3rd Pary Vendors, to ensure smooth flow and timely clearance of shipments.
- Assist senior customs coordinators and managers with any special customs projects or high-priority shipments as required.
- Contribute to team training by sharing knowledge of tariff classification, compliance, and customs documentation.
- Support senior team members with reporting and analysis of customs-related performance metrics.

Problem-Solving and Issue Resolution
- Resolve discrepancies in CHB data by reporting non-conformance issues.
- Address any identified gaps in CHB/Billing processes.
- Escalate complex customs issues to senior personnel when required for prompt resolution.

Job Requirements

Qualifications and Experience

Education and Licensing
- Associate degree or higher in Logistics, Supply Chain Management, Business Administration, Data Analytics or a related field (preferred).
- Basic understanding of supply chain and customs activities.

Professional Experience
- Minimum of 1-3 years of experience in customs coordination, logistics, supply chain management or data analytics.
- Strong working understanding of Microsoft tools and Supply Chain platforms such as CargoWise, AX or Oracle.

Skills and Competencies
- Attention to detail and accuracy, particularly in data entry and document verification.
- Strong organizational and time-management skills, with the ability to manage multiple tasks and meet deadlines.
- Basic knowledge of customs clearance software and logistics management systems is an asset but not required.
- Ability to work well independently and as part of a team, with strong communication skills.
- Critical thinking & proactive problem-solving skills, with the ability to address issues efficiently and effectively.
- Strong customer service skills, with the ability to communicate clearly and professionally with clients, vendors