Dental Administrator

1 week ago

Calgary, Canada Trinity Hills Dental Full time

**Join Our Growing Team at Trinity Hills Dental**

We are a fast-growing dental practice in West Calgary, located in the vibrant new Trinity Hills development. Our modern, 5-year-old office is looking for a **Dental Administrator** to join our awesome team

We’re seeking someone who is:

- Highly organized and detail-oriented
- A strong communicator and team player
- Committed to delivering excellent patient care
- Experienced — **minimum 2 years required**

**Position Details**:

- Full-time, Monday to Friday
- Two evening shifts per week (until 7:00 PM)
- **No weekends**:

- Patient hours:

- Monday & Tuesday: 10:30 AM - 6:30 PM
- Wednesday & Thursday: 8:00 AM - 4:00 PM
- Friday: 8:00 AM - 3:00 PM

**Duties**
- Manage front desk operations by greeting patients and visitors with professionalism and courtesy.
- Handle incoming calls via a multi-line phone system, directing inquiries to appropriate dental staff.
- Maintain accurate and detailed electronic patient records in compliance with dental terminology and privacy standards; ensure all notes are complete, clear, and correct
- Schedule and confirm patient appointments, optimizing daily workflow and minimizing wait times; proactively follow up with patients to book pending or recommended treatments.
- Provide administrative support to dentists and hygienists, including data entry, scanning, and filing.
- Use dental software such as **Cleardent** and **R**ecallmax
- Ensure the reception area and front office are clean, organized, and welcoming at all times.
- Work collaboratively with the dental admin team to streamline administrative processes and improve patient care experiences.

**Requirements**:

- **Previous experience as a dental receptionist or dental administrator** in a Calgary-based dental office is strongly preferred.
- **Thorough understanding of dental insurance policies**, including direct billing, pre-authorizations, and follow-ups with **insurances**:

- Familiarity with electronic records systems is essential; experience with **Cleardent** and **R**ecallmax is highly desirable.
- Solid knowledge of **dental terminology** to support accurate communication and documentation in a clinical setting.
- Exceptional **organizational and multitasking abilities**, especially in a busy, patient-focused environment.
- Comfortable operating standard office equipment and **multi-line phone systems** with professionalism.
- Excellent **customer service and interpersonal skills**, with a friendly and compassionate demeanor.
- Ability to work both independently and as part of a collaborative dental team.
- Demonstrated **commitment to patient confidentiality and privacy protocols**

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 35 - 39.5 per week

**Benefits**:

- Dental care
- On-site parking

**Education**:

- Secondary School (preferred)

**Experience**:

- dental admin: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Calgary, AB (preferred)

Work Location: In person

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