Service Advisor

4 days ago

Nanaimo, Canada Harbourview Volkswagen Full time

**Harbourview Volkswagen has an opportunity to take your Automotive Service Career to the NEXT LEVEL. We are looking for a Service Advisor to join our team Working in an Automotive Service &/or Automotive Parts experience is an asset.**

**Job Position: Service Advisor
- Harbourview Volkswagen**

**Responsibilities**:

- **Greeting clients in a timely, friendly manner,**:

- **Assess client/vehicle needs and provide recommendations based on the vehicle history and maintenance schedule**:

- **Perform walk around of vehicle; organize shuttle service**:

- **Write service work orders**:

- **Communicate to the technician detailed information regarding the vehicle issues and to ensure proper workflow**:

- **Maintains open communications with technical staff regarding job status changes**:

- **Contact customers regarding any changes in the estimate or promised time, and explain cost and time requirements in detail**:

- **Review finished repair order for proper completion, pricing accuracy, and legibility**:

- **Explain completed work and all charges to customers**:

- **Maintain high customer satisfaction standards - CES**:

- **Keep service department forms, menus, and pricing guides up-to-date**:

- **Promotes cooperation and teamwork among technicians and support staff and assists coworkers when needed**

**Requirements**:

- **Valid driver's license required**:

- **Experience in the automotive industry a strong asset**:

- **PBS knowledge is considered an asset**:

- **Attention to detail**:

- **Ability to work in a fast-paced environment and adapt to rapidly changing demands**:

- **Excellent verbal and written communication skills**:

- **Enjoy working in a team environment**

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person

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