Information Technology Manager

**About Niche**:
Niche Technology develops and supports an advanced police Records Management System (RMS). Our current offering, NicheRMS, covers the full breadth of police operations as standard, out-of-the-box functionality that is available now and in live production use. This is our sole focus and line of business.

Niche Technology Inc. is a privately-owned Canadian corporation, established in 1992, that is owned and managed by its founders.

**Key Responsibilities**:
**Leadership & Strategy**
- Lead, mentor, and support IT staff.
- Develop and execute IT strategies aligned with business and security objectives.
- Manage IT budgets, procurement, and vendor relationships.

**Technical Oversight & Project Management**
- Plan, implement, and support both on-premises and cloud-hosted IT infrastructure projects.
- Oversee the administration of Windows Server environments, Active Directory, Microsoft Exchange, and Microsoft 365 services.
- Manage virtualization platforms (e.g.,Hyper-V) and SAN storage systems.
- Ensure robust network architecture, including VLANs, VPNs, firewalls, and routing/switching.

**Security and Compliance**
- Partner with Information Security to continuously assess and improve the organization’s cybersecurity posture.
- Partner with Information Security to implement and enforce security policies, access controls, and monitoring systems.
- Ensure compliance with internal standards and external regulatory requirements, especially those relevant to law enforcement clients.

**Business Continuity & Support**
- Design and maintain high availability (HA) and disaster recovery (DR) strategies.
- Provide escalation support for complex technical issues and ensure timely resolution.
- Participate in and coordinate after-hours support as part of an on-call rotation.

**Required Qualifications**:

- Technical college diploma or equivalent.
- 10+ years of progressive IT experience, including 5+ years in a leadership or management role.
- Proven experience managing IT infrastructure projects and teams.

Strong hands-on experience with:

- Windows Server, Active Directory, Microsoft Exchange
- Networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN)
- Virtualization (Hyper-V strongly preferred) and SAN technologies

**Preferred Qualifications**:

- Bachelor’s degree in computer science, Information Technology, or related field.

Certifications such as:

- Windows Server Hybrid Administrator, Azure Network Engineer Associate Information Security Administrator Associate, MCSE, and other relevant Microsoft certifications
- Cisco CCNA/CCNE
- Security certifications (e.g., CompTIA Security+, CISSP)
- ITIL certification and applied experience with the ITIL framework

**Experience with**:

- Microsoft 365 administration (SharePoint, Teams, etc.)
- Linux server administration
- Cybersecurity frameworks and tools
- ISO 27001 and SOC 2 implementation and ongoing compliance

**Job Requirements**:
Because of the nature of the work and our clients, you must be able to meet the following requirements:

- Obtain a pre-employment criminal background search
- Are eligible to attain Enhanced reliability status, and willing to complete additional
- security clearances as required
- Be a Canadian Citizen or have PR status
- Work in a hybrid model, typically 3 days in office/2 days remote, with additional physical presence as necessary to effectively manage the department

**Benefits**:

- Modern office building with large windows, lots of natural light and 4th floor outdoor patio.
- Catered lunches on Fridays in lunchroom with espresso machine, free pop, and gaming consoles.
- Standing desks, Herman Miller chairs.
- Full on-site gym.
- Parking or transit pass provided.
- Excellent benefits package including a personal health spending account.
- Generous compensation package.
- Hybrid in Winnipeg, MB

**Security Clearance