Counter Clerk, Parts

1 day ago

Hamilton, Canada Sutton & Son Appliances 1988 LTD Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Will train
- or equivalent experience
**Tasks**:

- Answer telephone and relay telephone calls and messages
- Clean and maintain office, supply area or warehouse
- Perform general office duties
- Address customers' complaints or concerns
- Advise on use and appropriateness of goods or parts
- Handle cash transactions
- Identify, label and catalogue items received
- Issue and distribute parts and supplies for internal use
- Maintain records on inventory control system
- Prepare and track work orders
- Prepare requisition orders to replenish parts and supplies
- Process incoming requisitions
- Receive, unpack and sort incoming parts, supplies and materials
- Sell spare and replacement parts
- Ship, deliver or pick up parts, products or equipment
- Store items in warehouse, tool room or supply area
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Receive and log complaints
**Computer and technology knowledge**:

- Internet
**Parts specialization**:

- Electrical products
- Refrigeration
- Small appliances
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Ability to distinguish between colours
- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Repetitive tasks
- Work under pressure
- Manual dexterity
**Weight handling**:

- Up to 13.5 kg (30 lbs)
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Values and ethics
- Punctuality

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