Manager, Training Delivery

**Req Id**:424972

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

**Summary**:
We are seeking a dynamic and experienced National Training Delivery Manager to lead our team of coordinators and trainers in delivering top-notch training programs to Bell technicians from coast to coast. This role is pivotal in ensuring our technicians are equipped with the skills and knowledge they need to excel in their roles, while also driving continuous improvement and innovation in our training processes.

**Key Responsibilities**:

- Leadership and Team Management: Oversee a team of coordinators and trainers, providing guidance, support, and development opportunities to ensure high performance and engagement.
- Training Program Delivery: Manage the delivery of training programs to Bell technicians across Canada, ensuring consistency, quality, and alignment with organizational goals.
- Innovation and Improvement: Drive innovation in training delivery methods and materials, continuously seeking ways to enhance the effectiveness and efficiency of our training programs.
- Communication: Maintain open and effective communication channels with all stakeholders, including technicians, trainers, coordinators, and senior management. Ensure that training objectives and outcomes are clearly communicated and understood.
- Organizational Skills: Ensure that training schedules, resources, and logistics are well-organized and managed to support seamless delivery of training programs.
- Performance Monitoring: Implement metrics and evaluation methods to measure the success and impact of training programs, making data-driven decisions for continuous improvement.

**Critical Qualifications**:

- Leadership: Proven experience in leading and managing teams, with a focus on coaching, mentoring, and developing talent.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Innovative Thinking: A creative and forward-thinking approach to training delivery, with the ability to implement new ideas and technologies.
- Organizational Skills: Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Eye for Improvement: A keen eye for identifying areas for improvement and implementing solutions to enhance training efficiency and outcomes.
- Bilingual: Proficiency in both English and French is preferred.In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management

**Job Status**: Regular - Full Time

**Job Location**: Canada : Quebec : Montreal

**Work Arrangement**: Hybrid

**Application Deadline**: 08/01/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.