Patient Liaison

**About Us** At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Houston, Boca Raton, Seattle, Minneapolis, Los Angeles, San Diego, New York City, Buffalo, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years. **We are looking for a**Patient Liaison** to join our incredible team at various clinics in the USA and Canada. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives **What You'll Do** **Front Desk Responsibilities** - **Patient Check-In, Registration, and Check Out** - Welcome patients and visitors, ensuring a warm and professional first impression. - Verify patient identity, and required documentation. - Assist patients with completing registration and intake forms as needed. - Manage scheduling, cancellations, and rescheduling of appointments. - Educate patients on post-scan expectations. - **Communication and Coordination** - Serve as a liaison between patients, providers, technologists, and clinical staff. - Ensure the front desk area is organized, stocked, and operates efficiently. - **Customer Service Excellence** - Address patient concerns or complaints with empathy and professionalism. - Encourage patient feedback and foster a positive clinical experience. **MRI Tech Aide Responsibilities** - **Patient Preparation for MRI Scans** - Escort patients to changing rooms and explain pre-scan protocols. - Assist patients with positioning for comfort and safety during scans. - Screen for contraindications and verify compliance with safety protocols. - **Support MRI Technologists** - Prepare the MRI suite with necessary supplies and clean equipment after use. - Communicate any patient-specific concerns or needs to the technologist. - Assist in maintaining an efficient workflow to minimize patient wait times. - **Equipment and Environment Maintenance** - Report any technical issues or maintenance needs to appropriate personnel. - Keep patient areas tidy and well-stocked with necessary materials. **What You'll Bring** - **Experience**: At least 1+ year in customer service, preferably in a healthcare or related field. - **Initiative**: A self-starter who takes ownership of their training and development. - **Work Ethic**: Punctual, dependable, and committed to excellence in medical and customer care. - **Flexibility**: Availability to work varied hours, including weekdays and weekends as needed. - **Efficiency**: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care. - **Team Player**: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues. **Nice-to-Have**: - Previous experience in healthcare, hospitality, or MedSpa. - Proven experience as a Receptionist, Front Office Representative, or similar role. **Key Competencies** - Exceptional interpersonal and communication skills. - Attention to detail and a commitment to high standards of excellence. - Strong organizational skills and the ability to adapt to change. - Problem-solving and decision-making abilities. - Passion for patient care and creating memorable experiences. - Emotional intelligence to manage emotions effectively and foster teamwork. **Considerations** - The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These **15-minute sitting breaks** are in addition to and do not interfere with the **state-mandated meal and rest breaks** **Our Values** First: we are **Pioneers** - Transforming healthcare requires divergent thinking,