Desktop Systems Analyst

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Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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account.

Job Title:
Desktop Systems Analyst

Employee Group:
CUPE

Employee Type:
Permanent

Start Date:
Monday, November 18 2024

End Date (if applicable):
**Job Description**:
Qualifications Required:
Education
- Two-year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
- ITIL Foundation Certification.
- Four (4) years of related technical experience including two (2) years in providing software deployment and one (1) year with AD and GPO policies.
- An equivalent combination of education and experience may be considered.
- Strong understanding of deployment tools such as SCCM or Casper.
- Considerable knowledge of both PC and Apple hardware and software.
- Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
- Understand the overall infrastructure and have detailed understanding of different IT systems and managed tools.
- Mac OS X Support Essentials certification (current version), an asset.
- Microsoft System Center Configuration Manager Certification (current version), an asset.
- Certified Casper Technician (current version), an asset.
- Citrix Certified Associate (current version), an asset.

Skills & Abilities
- Ability to communicate effectively with others, both verbally and in writing.
- Ability to describe technical concepts to users and train users on computer-related equipment.
- Ability to determine and provide technical support advice and corresponding client-centered services.
- Ability to organize, to prioritize workload, and manage time to meet deadlines.
- Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
- Ability to work independently and as a member of a team.
- Ability to work with a minimum of supervision.
- Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
- Ability to understand and keep up with constantly changing technical information.
- Ability to provide work and support clients in difficult and stressful situations on a daily basis.
- Ability to conduct research into a wide range of computing issues is required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly, business-friendly and technical language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment

Working Conditions
- Overtime may be required to meet project deadlines.
- Ability to safely lift and carry various computer related equipment.
- Flexibility to provide non-regular hours support by working the evening and/or weekend shift.- Hours & Days of Work: 8:30am - 5:00pm Monday to Friday. To obtain the full job description, please

contact

our recruitment team.

Salary Range:
$38.76 - $43.16 per hour

Pay Grade:
CUPE IT Paygrade D

Scheduled Weekly Hours:
37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):
No

Closing Date:
Monday, November 4 2024

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us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

Langara is committed to enhancing our diverse workforce.