Dispatcher / Administrator

**Dispatcher / Administrator**

Are you looking for a career that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently seeking a full-time **Dispatcher / Administrator** to join our team in the Durham Region. Responsible for scheduling and coordinating up to 60 drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

Reporting to the Manager, the Dispatcher is responsible for coordinating both driver and vehicle assignments to deliver consistent and efficient daily service.

**Qualifications**:

- High school diploma or equivalent
- Previous work-related skills and experience in a Dispatch role is an asset
- Experience in electronic information handling technology such as Dispatch software is considered an asset
- Ability to handle stressful situations in a composed manner
- Customer service focus
- Detailed knowledge of the Durham Region
- Organization and ability to multi-task
- Diplomacy and Tact
- Class B driver’s license or higher and air brake endorsement (Z) (considered an asset)
- Computer proficiency in Microsoft Word, Excel and Outlook

**Responsibilities**:

- Dispatch and monitor Vehicle and Operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
- Receive and respond to requests for emergency assistance or service from dispatched resources
- Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
- Prepare daily vehicle assignments, and communicate with maintenance and operations staff
- Communicate effectively by providing clear and concise information, explanation and direction
- Advise personnel about route or traffic problems that could affect operations or customer service
- Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
- Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements.
- Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
- Confer with customers or supervisory personnel to address questions, concerns, and/or requests
- Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
- Order materials & supplies required for dispatch activities and perform day to day administrative tasks
- Access environmental information, retrieve AVL Data and print out maps
- Maintain records of mileage, fuel use, repairs and other expenses, and generate reports
- Shift bid creation and set up
- Maintain and make any changes to payroll throughout the sign-up

**Wage**:
Annual salary - $45,000

Competitive benefits package

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Work Location: One location