Vip Account Manager

**ABOUT FANDUEL GROUP** FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That's no easy task, which is why we're so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. **Our brands include**: - **FanDuel** — A game-changing real-money fantasy sports app - **FanDuel Sportsbook** — America's #1 sports betting app - **FanDuel TV **— "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most - **FanDuel Racing** — A horse racing app built for the average sports fan - **FanDuel Casino & Betfair Casino** — Fan-favorite online casino apps - **FOXBet **— A world-class betting platform and affiliate of FanDuel Group - **PokerStars** — The premier online poker product and affiliate of FanDuel Group **THE POSITION**: **Our roster has an opening with your name on it** FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook. We are looking to recruit a VIP Account Manager to help coordinate our relationships with our VIP customers in the Ontario market. As a VIP Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high value customers for our Sportsbook and casino products. Your role is to drive KPI's by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management. **THE GAME PLAN**: **Everyone on our team has a part to play** - Plan and drive multiple campaigns, maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence - Commercially focused to ensure priorities are driven based on ROI and Strategic Value - Liaise with various departments to ensure optimum VIP Player journeys and processes. - Work closely with Marketing, Commercial and VIP Director team to create Monthly and quarterly execution plans and track and report results - Regular meetings with internal VIP operations teams and stakeholders to drive new launches and projects - Deliver against company responsible gaming protocols - Develop and track budgets with VIP team to ensure fair use of player entertainment budgets for retail - Establish, monitor and report on goals and KPIs - Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity - Provide recommendations for new VIP rewards and implement new program features **THE STATS**: **What we're looking for in our next teammate** - Minimum 2 years of experience in high end customer service field preferred - Excellent verbal and written communication skills - Business to Customer Sales experience preferred - Knowledge of online gaming industry essential - Passionate about providing top level service - Confident and people focused personality - Excellent analytical skills and experience with Excel - Strives to meet targets and deadlines - Excellent organizational and planning skills - Understanding of Marketing processes preferred - Willing and able to work non-traditional business hours - Travel for this role is expected around 25% of the time **THE CONTRACT**: **We treat our team right** Competitive compensation is just the beginning. As part of our team, you can expect: - An exciting and fun environment committed to driving real growth - Opportunities to build really cool products that fans love - Mentorship and professional development resources to help you refine your game - Flexible vacation allowance to let you refuel - Hall of Fame benefit programs and platforms **_FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential._** LI-Hybrid