Guest Service Representative

6 days ago

Moncton, Canada Crowne Plaza Moncton Downtown Full time

Education: No degree, certificate or diploma
- Experience: 7 months to less than 1 year
**Work setting**:

- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Opera
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 32 to 40 hours per week

  • Guest Service Representative

    1 week ago

    Moncton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Guest Experience Centre Consultant

    2 days ago

    Moncton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Moncton, NB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Services Administrator

    4 days ago

    Moncton, Canada Guest Services Moncton Full time

    Job description: **Massage Addict Moncton**is a membership based therapeutic massage clinic. Massage Addict is Canada’s largest membership based massage therapy franchise. We provide a customized therapeutic massage experience, in a very relaxing and well maintained professional massage clinic. *** We are looking for a Full-time Guest Services...

  • Guest Service Representative

    4 weeks ago

    Moncton, Canada InnVest Hotels Full time

    DescriptionPrimary Responsibilities:Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established...

  • Full Time

    4 days ago

    Moncton, Canada Guest Services Moncton Full time

    **Massage Addict Moncton**is a membership based therapeutic massage clinic. Massage Addict is Canada’s largest membership based massage therapy franchise. We provide a customized therapeutic massage experience, in a very relaxing and well maintained professional massage clinic. **-- This is not a summer position** We are looking for a Full-time Guest...

  • Guest Service Representative

    3 weeks ago

    City of Moncton, Canada InnVest Hotels Full time

    Description Primary Responsibilities: - Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. - Checks guests out of the hotel; processes customer payments according to...

  • Night Auditor and Guest Service Representative

    2 days ago

    Moncton, Canada Comfort Inn Moncton East Full time

    Primary Responsibilities: - Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. - Checks guests out of the hotel; processes customer payments according to established...

  • Guest Service Representative

    2 days ago

    Moncton, New Brunswick, EAP, Canada InnVest Full time $35,000 - $55,000 per year

    Primary Responsibilities:Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and...

  • Guest Service Agent

    6 days ago

    Moncton, New Brunswick, Canada Four Points by Sheraton Moncton Full time $32,000 - $64,000 per year

    About usFour Points by Sheraton Moncton is a Hotel in Moncton, NB E1G 0E3. We are professional, fast-paced and customer-centric. We are professional, fast-paced and customer-centric.Our work environment includes:Fun active work environment.Growth opportunities.Reporting to the Guest Services Manager, the Front Desk Agent is the guest experience...

  • Guest Service Representative

    2 days ago

    Moncton, Canada Crowne Plaza Moncton Downtown Full time

    Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Work setting**: - Hotel, motel, resort - ** Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about...