Customer Care Associate

1 week ago

Vancouver, Canada Sundays Company Full time

Sundays is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us

Reporting to the Customer Care Supervisor, the Customer Care Associate is responsible for updating customers on orders, assisting customers with product information, and processing order edits. We take pride in our associates providing exceptional customer service to help expand our brand.

**DUTIES & RESPONSIBILITIES**:

- Handle general customer inquiries regarding product information, order change requests and customer order follow-ups
- Accurately maintain customer records in the system within defined quality standards
- Provide order status information to customers
- Communicate order changes in a timely and professional manner
- Act as a customer liaison with the appropriate internal departments
- Communicate customer feedback with marketing and logistics teams to improve service
- Meet and maintain department and team reporting metrics

**QUALIFICATIONS & REQUIREMENTS**:

- Schedule flexibility. Must be available to work at least one weekend shift per week, with a preference to those who are available to work both Saturdays and Sundays.
- 1 - 2 years of Customer Care/e-commerce experience in a high-volume environment
- Excellent written, verbal and interpersonal communication skills
- Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
- Confident in multitasking, prioritizing and organising tasks to meet deadlines and increase efficiency
- Detail-oriented
- Work well under pressure, independently and as a member of a team
- Intermediate to advanced computer skills including Microsoft Office suite, navigating the web and ability to type 50+ wpm
- Experience with Shopify or e-commerce platform an asset

**WHAT WE OFFER**
- Be a part of a fast-paced, exciting new business.
- Comprehensive benefits plan (health, dental, vision).
- Generous product discounts.
- Free weekly classes at Ride Cycle Club.
- Professional development opportunities

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your salary expectations

Work Location: Hybrid remote in VANCOUVER, BC

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