Reverse Logistics Coordinator

1 week ago

Burnaby, Canada Glentel Full time

**Glentel Inc.**, a billion-dollar+ organization, supported by Bell and Rogers. Glentel partners with globally recognized brands like Costco, Apple, Samsung, and Google. Known for its brands WIRELESSWAVE, tbooth wireless, and Costco's WIRELESS etc., Glentel delivers unparalleled performance in the retail industry. Proudly recognized as the 2022 and 2024 Best Place to Work by HR Director Magazine, Glentel offers a dynamic environment where you can grow your career with an award-winning organization.

The Reverse Logistics Coordinator is part of the Reverse Logistics team and provides administrative support to our 3rd Party Logistics Centre and The Mobile Shop locations.

The Mobile Shop (a fully owned division of Loblaw Inc) is located in over 200 Loblaw and Loblaw-affiliated stores across Canada. As one of the largest multi-carrier retailers, The Mobile Shop offers customers a wide selection of wireless providers in a convenient and customer-focused environment.

**Why work for us**
- Base pay: $50,000 - $55,000
- Hybrid work model
- Individual or family medical and dental plans with life insurance
- 3 weeks’ vacation
- RRSP company match program to help you plan for your future
- Bonuses for successful employee referrals
- Incentive programs including bonuses
- Discounts on the newest wireless technology and plans with the opportunity to receive a complimentary cell phone plan

**Responsibilities**
- Follows up with vendors, receives credit notes follow-up/Receiving of credit notes
- Resolves or escalates store issues in a professional manner
- Liaises with an extended warranty company to resolve customer concerns
- Liaises with 3rd party logistics centre regarding store returns
- Posts weekly store tasks and follows-up on them with stores
- Monitors store supply requests
- Performs other related duties

**Qualifications**
- Experience in customer service
- Wireless retail experience is an asset
- Ability to work independently and meet deadlines
- Strong critical thinking and problem-solving skills
- Knowledge of POS is an asset
- High school diploma or equivalent

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