Customer Service Representative

5 days ago

Sherbrooke, Canada Global Excel Management Full time

Job Description: Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you

As a Customer Service Representative in the Claims Assistance team, you’ll be responsible for backend claims and non-medical claims. Your role will also be to advocate for both the company and the client.

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What does your typical day look like?*
- Take inbound calls from clients;
- Take ownership of client complaints and advocate on behalf of both client and company;
- Claim openings for medical files (backend);
- Claim openings for non-medical files;
- Assist clients in the claims process;
- Addressing minor complaints-Follow up with other teams as required;
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums;
- Remain calm during stressful situations.

*
What skills and experience are we looking for?*
- A high school diploma combined with experience in customer service, telecommunication, assistance and claims;
- Excellent verbal and written communication skills (English and French), other languages are an asset;
- Customer Service oriented;
- Capacity to work with people in a fast-paced, team-based environment;
- Must exhibit strong communication skills and professionalism;
- Proficient computer skills (Microsoft Office, Internet etc.).

We offer you**:What does **Global Excel **offer you?**
- Three weeks of vacation;
- An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment;
- A company wellness program that includes an onsite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness.

*
To get a taste of the Global Excel life** and for more information on **our company**, visit our Facebook page **and website**:
Location: 73 Queen Street, Sherbrooke, QC

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