Automotive Service Advisor

4 days ago

Port Hope, Canada Lauria Volkswagen Full time

We are currently in search of a Service Advisor for our family-run dealership located in Port Hope, ON.

Previous experience as a Service Advisor and / or working with SERTI DMS would be a valuable asset.

Volkswagen experience is seen as a strong advantage.

**Responsibilities**:

- Greet customers promptly and handle all inquiries.
- Advising and selling required services based on dealer and manufacturer recommendations.
- Explain service work including next maintenance requirements to customers as required.
- Notify customers when back order parts become available.
- Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe clearly on repair orders.
- Demonstrate professional behaviour and ability to work as a team in a fast-paced environment.
- Must have exceptional communication and interpersonal skills.
- Excellent written and verbal communication skills.

What we have to offer:

- A positive and safe work environment
- State of the art VW White Frame modular facility with current tools and equipment
- 3 acre facility where nothing is double parked
- Large New and Pre-Owned inventory
- Ongoing paid manufacturer training
- Premium Wages and including Performance Bonuses
- Health & Dental Benefits

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$72,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Port Hope, ON L1A6A7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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