Customer Engagement Manager

2 weeks ago

Truro, Canada PetSmart Full time

**ABOUT OUR STORE**:
What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the **Department Manager** team, you’ll ensure that the store runs smoothly—from head to tail. From motivating associates to ensuring we have the right product on the floor, our **Department Managers** drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience.

**ABOUT YOUR ROLE**:
In a store as big as ours, we need all hands (and paws, wings and fins) on deck to ensure we are operating efficiently. So, as a **PetSmart Customer Engagement Manager**, you’ll help lead the store team in the following areas:

- **
Pet Parent Engagement**:You’ll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You’ll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience.
- **
Associate Leadership**: Our associates are key to making great experience in our stores. As the Associate Lead, you’ll help to lead a team who are as passionate about pets as we are. You’ll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
- **
Overall Retail Initiatives**:Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.

**ABOUT YOUR CAREER**:
Just like we’re there for pets at every stage of their lives, we’ll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

- Gain experience in a different business unit—from the store to the salon or the Pets Hotel
- Develop your leadership skills as an Assistant Manager or Store Manager
- Tackle the challenge of a new store opening
- Transfer to any one of our 1600 stores nationwide

**THE WARM AND FUZZIES**:
We’ve highlighted job responsibilities as best as we could above—but the best parts of working at PetSmart can’t be fully described in the job description.
- It’s the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea
- It’s the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored
- It’s the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he’s taken
- It’s the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
- It’s the celebration of Bella’s birthday, Gizmo’s graduation from puppy classes or Ace’s adoption.
- It’s the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it’s a community of those who work together for the love of pets.

**This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

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