System Administrator
2 weeks ago
**WiseTech Corp. **, Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.
We are seeking an experienced System Administrator
**What Are the Responsibilities?**
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide day-to-day L3 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Providing Network Operations Centre (NOC) Support.
- Be the technical lead on Project work, with the ability to project manage and coordinate efforts with rest of the team and our clients
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM - 6PM, Mon - Fri, with afterhours work and on-call required
**What Are the Technical Requirements?**
- Minimum 3 years of IT Support L3 experience
- MSP or IT Industry L1 / L2 support 5 years
- Networking experience including enterprise-grade firewalls, Layer2 and 3 switching, VLANs and VPN appliances
- Experience with Microsoft Exchange, Office 365, Gmail including implementation and migration to cloud.
- Extensive experience with Microsoft server environments, including Active Directory, DNS/DHCP, PowerShell and GPO.
- Extensive Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with Remote Control Software such as RDC or ScreenConnect
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Experience with Enterprise class Remote Monitoring and Management (RMM & PSA) tools
- Experience with back-up software including Acronis, Datto, WSB, etc.
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
**What Would Be Some Bonus Items?**
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)
**Why Us**:
- An leadership team committed to your growth and development
- Investment into your learning and growth with ongoing education bonuses.
- Value our team members health with an flexible health spending account
**Conditions of Employment (non negotiable)**:
- Ability to work outside of business hours (M-F 8am-6pm) as needed
- Work onsite at our office located in SE Calgary
- Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)
**Job Types**: Full-time, Permanent
Pay: From $55,000.00 per year
**Benefits**:
- Automobile allowance
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Calgary, AB T2X 1S3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- You acknowledge that this position requires you to be onsite at our location in SE Calgary.
**Experience**:
- System Administration: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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