Intermediate Applications Support Analyst

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply Our people make all the difference in our success. - The Intermediate Applications Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities**: - The person in this role will provide technical and business support for users of Citi Applications. - Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. - Act as a liaison between users/traders, interfacing internal technology groups and vendors - Participate in disaster recovery testing - Make evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. - Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. - Exchange ideas and information - Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. - Perform other duties and functions as assigned in a concise and logical manner. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. **Qualifications**: - 2-5 years' experience - Participation in some process improvements. - Previous experience or interest in standardization of procedures and practices. - Basic Business knowledge/ understanding of financial markets and products. - Knowledge/ experience of problem Management Tools. - Understands of how own sub-function integrates within the function and commercial awareness - Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence - Good customer service, communication and interpersonal skills - Good knowledge of the business and its technology strategy - Consistently demonstrates clear and concise written and verbal communication skills - Knowledge of issue tracking and reporting using tools - Good all-round team member - Effectively share information with other support team members and with other technology teams - Ability to plan and organize workload - Ability to communicate appropriately to relevant stakeholder **Education**: - Bachelor’s/University degree or equivalent experience Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply. - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting