Clinical Support Representative

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers Quebec.

**What you will do as a Clinical Support Representative**:

- Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
- Understand and effectively present technical literature and how it applies to solving the Customer needs.
- Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
- Act as a liaison between Service and Sales at the time of installation.
- Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
- Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
- Maintain knowledge of each account’s history, contacts, and current and long-term purchase plans for designated products.
- Identify and recognize key business opportunities and trends to appropriate team member.
- Record Customer feedback and complaint information through the proper quality processes and channels.
- Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

**The Experience, Skills and Abilities Needed**:
**Required**:

- Associate’s degree
- Bilingual in English and French
- 1-2 years of successful sales or clinical hospital experience in medical device sales
- Ability to travel overnight up to 40%
- Must be able to be compliant with hospital/customer credentialing requirements

**Preferred**:

- Bachelor’s degree
- 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
- Experience supporting functions such as Clinical Engineering or hospital IT
- Experience in B2B sales
- Experience in audio visual communications

**What STERIS Offers**:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
- Here is just a brief overview of what we offer:_
- Base Salary + Incentive Compensation Program
- Company Vehicle
- Cell Phone Stipend
- Robust Sales Training Program
- 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
- RRSP Matching Program

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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.